topic Re: Hub not connecting. in Broadband & Landline

Hub not connecting.

nocternus — Thu, 24 Jul 2025 11:06:35 GMT

My hub is not connecting to the internet. EE are saying there is a power issue to my hub yet the light is on, how can that be?

Re: Hub not connecting.

JimM11 — Thu, 24 Jul 2025 11:12:53 GMT

@nocternus What is the colour off the light on the hub, and what are your symptoms for NO internet connection! Might be good for you to say also which hub you have!

Re: Hub not connecting.

nocternus — Thu, 24 Jul 2025 11:12:23 GMT

It's solid green for a bit and then flashes green for a few seconds, since and repeat.

Re: Hub not connecting.

JimM11 — Thu, 24 Jul 2025 11:17:17 GMT

@nocternus That's a sign that the PSU brick power supply is now toast! Reported on the forum before so if you do wish to search for it, last one was about 2 weeks back!

Has not been resolved if the EE Router is still ok, but needs someone to just change the PSU unit out and keep the Router on to see it all recovers!

Re: Hub not connecting.

nocternus — Thu, 24 Jul 2025 11:24:27 GMT

Thanks. That is what EE are telling me and sending out a new brick. I was just curious if it's broken how is there power at all and in the meantime is there a brick I can buy in stores?

Re: Hub not connecting.

JimM11 — Thu, 24 Jul 2025 12:28:00 GMT

@nocternus You can if you can find one as you do not say what hub you have, but it is a centre positive 12v d.c. rated for at least 2 amps power adapter and the connection may be the barrel with a 3.5mm/1.35mm but do not hold me to that size! And that is on an EE Smarthub+, others no clue about! The link to amazon is about as good as it gets with the adapter required.

SZZKtech Universal 12V 3A AC adapter with 11 DC plug tips AC to DC 12 Volts 3Amps 2.5A 2A 1500mA 1000mA 800mA 700mA 600mA 500mA regulated switching power supply cord charger replacement DC12V adapter: Amazon.co.uk: Electronics & Photo

Re: Hub not connecting.

nocternus — Thu, 24 Jul 2025 11:41:57 GMT

Apologies it's the smart hub SH31B on the brick it says output 30w 12v 2.5A.

My issue is I'm not tech savvy and would not know what I'm looking for. I'm ok with my 5G but my son is climbing the walls with no TV

Re: Hub not connecting.

JimM11 — Thu, 24 Jul 2025 12:52:06 GMT

@nocternus Just updated a link above but please do double check it is al as expected!

Re: Hub not connecting.

nocternus — Fri, 25 Jul 2025 06:26:11 GMT

Thanks for the help. I woke up early this morning after going to bed late. I had forgotten to unplug the hub. Low and behold it was working ok though that lasted about an hour.

Re: Hub not connecting.

JimM11 — Fri, 25 Jul 2025 07:16:59 GMT

@nocternus Found the link to the most recent post all got slight variations off what is seen and embedded in the post is a link to one way back originally when is started but there is one from about a year ago when first dealt with. Link is below! So not to common an occurrence but does happen from time to time.

TWO ROUTERS LATER AND STILL NO INTERNET - The EE Community

Re: Hub not connecting.

nocternus — Fri, 25 Jul 2025 07:24:29 GMT

Thanks again for the help and information.

Re: Hub not connecting.

nocternus — Fri, 25 Jul 2025 19:11:27 GMT

Picked up the brick Jim suggested on Amazon it's working great but I will switch it to the EE one when it arrives.

Re: Hub not connecting.

Raysablade — Sat, 02 Aug 2025 07:35:11 GMT

Same issue here. Lost internet connection and Smart Hub flashing green. Devices cannot see the hub at all. Power cycled Hub but immediately green with a flicker every 30 sec. Called EE and my Hub power supply is in the faulty batch so sending a replacement.

The issue seemed to coincide with my partner switching on the tumble drier that may have caused a spike.

If the PSU is the issue then Qudos to EE CS for the quick diagnostic.