topic Re: EE WIFI control setup password problem in Broadband & Landline

EE WIFI control setup password problem

JimmyKammi — Tue, 22 Jul 2025 20:25:30 GMT

After Broadband changed from BT to EE, I tried to setup the WIFI control on the EE app but not successful. It always said my password is not correct and need me to check the password of back of the router. I rechecked many time and I sure I typed it correctly. Please help! Thanks.

Re: EE WIFI control setup password problem

Mustrum — Tue, 22 Jul 2025 21:00:48 GMT

@JimmyKammi which router do you have?

Are any of your WiFi devices connected?

Re: EE WIFI control setup password problem

JimmyKammi — Tue, 22 Jul 2025 21:55:26 GMT

I am using the BT Smart Hub 2. Mainly connected to mobile phone or notebook.

Thanks

Re: EE WIFI control setup password problem

Mustrum — Tue, 22 Jul 2025 22:02:25 GMT

@JimmyKammi you will need to use a browser to control the router, I don;t think the app works on the BT Router.

Re: EE WIFI control setup password problem

JimM11 — Tue, 22 Jul 2025 22:17:53 GMT

@Mustrum Latest EE FW to the BT Smarthub2 has supposed to have fixed the EE App connecting to it!

Re: EE WIFI control setup password problem

XRaySpeX — Wed, 23 Jul 2025 20:44:54 GMT

FW=Firmware

Re: EE WIFI control setup password problem

JimmyKammi — Wed, 23 Jul 2025 20:45:21 GMT

Thanks and I try to find the firmware to update.

Re: EE WIFI control setup password problem

JimM11 — Thu, 24 Jul 2025 09:01:13 GMT

@JimmyKammi There is NOTHING for you to find, BT/EE control the update to the router, so you cannot do it or apply it!