topic File Sharing in Broadband & Landline

File Sharing

Damian3 — Wed, 23 Jul 2025 15:38:07 GMT

I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may be a firewall setting. Anybody experienced similar issues please?

Re: File Sharing

Mustrum — Wed, 23 Jul 2025 15:43:14 GMT

@Damian3 it is unlikley to be a firewall issue.

Which router and which printer do you have?

On your PC/Laptop have you set your network to private?

Re: File Sharing

Damian3 — Wed, 23 Jul 2025 15:48:17 GMT

Hi Mustrum, I have the EE Smart Hub Plus and I am using a Ricoh IMC300F printer. I use a Macbook, but i have got the file sharing enabled on there.

Re: File Sharing

Rach_H — Sat, 26 Jul 2025 13:52:50 GMT

Hi @Damian3,

Thanks for posting on the Community.

If you're unable to scan to folder on the printer, please get in touch with our broadband tech guides and they will help you further 🙂

Rach