topic Re: How do I talk to engineer? in Broadband & Landline

How do I talk to engineer?

FionaElsewhere — Tue, 22 Jul 2025 11:36:01 GMT

My broadband has been intermittent for 2 weeks. An engineer has just cancelled and told me to ring to re-schedule bit there seems to be no way to do this. I've tried to call but keep being told to use the text service which doesn't help at all.

Re: How do I talk to engineer?

Mustrum — Tue, 22 Jul 2025 11:38:49 GMT

@FionaElsewhere if you call then select Option 2 for Broadband there is a option to wait to talk to someone.

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: How do I talk to engineer?

FionaElsewhere — Tue, 22 Jul 2025 15:37:29 GMT

Hello

Thank you but I have called multiple times with no option to wait, just repeating of other options. The only way I've managed it is going through the whole text thing until I can request a callback.
EE used to be much better before the merger.

Sent from Samsung Mobile on O2
Sent from Outlook for Android<>

Re: How do I talk to engineer?

Mustrum — Tue, 22 Jul 2025 15:43:55 GMT

@FionaElsewhere I have just called the number, option 2 for broadband, option 1 for a fault, at the end of the message and a text being sent it says if you prefer to wait and talk to someone press 9.