topic Re: Major broadband issue in RG22 area in Broadband & Landline

Major broadband issue in RG22 area

BigG70 — Mon, 21 Jul 2025 20:11:36 GMT

please please can EE check their customer faults log for this area (Hatch Warren, Basingstoke) as there have been issues reported since last Thursday but nobody seem to be joining the dots i.e numerous engineer visits being arranged. I am being sent a new modem ! lol Clearly an issue for many many people

https://www.facebook.com/share/p/15vfNZorJg/?mibextid=wwXIfr

Re: Major broadband issue in RG22 area

Schockwave — Mon, 21 Jul 2025 21:18:22 GMT

@BigG70 , this is not customer service, this is a public forum, we have no account access and do not know who you are.

Re: Major broadband issue in RG22 area

BigG70 — Mon, 21 Jul 2025 21:39:14 GMT

So EE don’t monitor their own community? Really? Don’t need to know who I am or my account as the fault is widespread and just needs someone from EE to look at the link. Contact numbers are useless as nobody is seeing the bigger picture and numerous engineers being booked in for individual appointments. Will escalate via another forum then

Re: Major broadband issue in RG22 area

bristolian — Mon, 21 Jul 2025 21:51:20 GMT

EE staff do monitor this forum and respond accordingly, but it's not part of the fault reporting process.

I'm not sure that any forum is part of EE's fault process.

Re: Major broadband issue in RG22 area

Mustrum — Mon, 21 Jul 2025 22:00:57 GMT

@BigG70 have you checked to see if EE or BT are aware of an issue in your area?

If so it will be shown here - https://ee.co.uk/help/service-status

If not, like every other ISP, they rely on people reporting faults, not looking on social media for people complaining - that really is not how it works. Please do follow the Help pages and get a fault reported, internal processes will kick in and incident management will join the dots.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter