topic Re: Wireless printer in Broadband & Landline

Wireless printer

Bally16701 — Mon, 21 Jul 2025 11:24:23 GMT

My HP printer worked fine with my old EE router but since I have had a Smart hub fitted I can’t connect the printer to the WiFi, power cycled both , pressed the WPS button but the printer just keeps flashing with no connection , surely this shouldn’t be a problem ??
can you help ??

Re: Wireless printer

Chris_B — Mon, 21 Jul 2025 11:53:58 GMT

@Bally16701 You say you’ve pressed the WPS button on the printer but what about pressing it the router as well ?

Re: Wireless printer

Mustrum — Mon, 21 Jul 2025 12:20:16 GMT

@Bally16701 which router model do you have and which printer model?

The newer EE Routers are WiFi6 which older devices and printers cannot cope with. However there is an option for a compayible feature to be implemented which should allow the printer to connect.

If you log into the router you should find the option in Advanced WiFi options.

Re: Wireless printer

Northerner — Mon, 21 Jul 2025 13:23:03 GMT

Hi @Bally16701

Can you connect via your pc and a cable/hp app.

It may just be incompatible.

Try searching the forums as this and cannon printers are posted regularly.

Thanks

Re: Wireless printer

Bally16701 — Mon, 21 Jul 2025 13:25:37 GMT

Thanks for you advice , but I managed to up date the WiFi details by logging into the printers own network !!

Re: Wireless printer

Mustrum — Mon, 21 Jul 2025 13:31:01 GMT

@Bally16701 good news thanks for letting us know.