topic Re: Smart wifi plus in Broadband & Landline

Smart wifi plus

Brian19771 — Sat, 19 Jul 2025 13:01:49 GMT

I have set up my new smart hub plus but can't get my smart wifi plus connected it just keeps flashing orange ive tried resetting tried with the ethernet cable it then connects but as soon as i move it upstairs it won't connect please help

Re: Smart wifi plus

Mustrum — Sat, 19 Jul 2025 13:18:56 GMT

@Brian19771 it could be that you are not leaving the extender and router connected long enough, it seems they need to be connected for longer than you think before moving them apart.

Also have a look at the Help pages for more info.

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: Smart wifi plus

Brian19771 — Sat, 19 Jul 2025 14:27:48 GMT

Hi thanks for that ive connected it back via ethernet cable and the aqua light is on again how long should I leave it connected before taking the ethernet cable out. Thanks for the reply

Re: Smart wifi plus

Mustrum — Sat, 19 Jul 2025 15:56:24 GMT

@Brian19771 not sure how long exactly, but see how it does after half an hour. Then let us know.

Re: Smart wifi plus

Brian19771 — Sat, 19 Jul 2025 16:29:40 GMT

Hi mate I left it connected to ethernet cable for over an hour took cable out and it still had the aqua light on left that for a bit then unblocked the box to move it upstairs but now not working again just continues to flash orange

Re: Smart wifi plus

Mustrum — Sat, 19 Jul 2025 17:11:46 GMT

@Brian19771 could it be you are moving it to position that does not get WiFi?

Have you tried in the same room, does it stay connected once you remove the ethernet cable.

If so try moving somewhere a bit further away gradually until you are able to find the optimum spot.

Re: Smart wifi plus

Brian19771 — Sat, 19 Jul 2025 17:24:23 GMT

It seems to be as soon as it unplug it from the mains ot won't reconnect i just moved it to where my old ee booster discs were. I've brought it back downstairs plugged it in but just flashing orange. Im ready for giving up

Re: Smart wifi plus

Mustrum — Sat, 19 Jul 2025 18:34:16 GMT

if it is doing that it sounds like that or the router is faulty, time to give customer services a call and see about replacements.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Re: Smart wifi plus

JimM11 — Sun, 20 Jul 2025 08:27:03 GMT

@Brian19771 The smart wireless if it is not faulty, best to leave it connected overnight on the Ethernet near the Main router, let it get any FW updates it needs, then go for the Factory Reset option ONLY on the smart and restart the process, You can Factory Reset the Router and the Smart but only if you are/have not done major changes to the Router as that is a re-do for everything!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: Smart wifi plus

Tom997 — Tue, 22 Jul 2025 18:18:22 GMT

Hiya Brian I am having the same problem with my smart wifi plus and after hours on the phone to ee and they have no clue why it wont connect iv had to request a ee tech engineer to come out that might be the best route you can go down .