topic Re: Moving Home Rip Off in Broadband & Landline

Moving Home Rip Off

eb154 — Sat, 19 Jul 2025 11:53:56 GMT

I’m on EE broadband. I’ve just told them I’m moving home. They told me that this ‘triggers’ a new two year contract at more money than if I was a new customer (although how you trigger an idea is beyond me). Also, if I don’t take them with me to the new house under their ‘triggered’ terms, they will default me and charge me for the privilege. All this is probably listed under what ‘we don’t tell the mugs when we sell them broadband’ in the small print. Disgusting, immoral, and thieving practices will win more enemies than friends, EE.

Re: Moving Home Rip Off

JimM11 — Sat, 19 Jul 2025 11:59:47 GMT

@eb154 More than likely you will find that all ISP's operate under the same policies and yes it is in the terms and conditions fine print that nobody ever reads, some do though if they cannot do a house move, allow leaving under no penalty, others stuff it you move you pay end off!

Re: Moving Home Rip Off

eb154 — Sat, 19 Jul 2025 13:10:19 GMT

It’s a cheap shot unworthy of a company who would like to call themselves reputable. I’ve been a customer since the Orange days, decades, and currently have two phones, a laptop, and broadband and I get treated like an easy mark? No more!
Kind regards
*****

Re: Moving Home Rip Off

Chris_B — Sat, 19 Jul 2025 12:24:39 GMT

@eb154 Your contract is for that residence moving home requires a new contract but you don’t need to pay off the current contract. Not choosing EE to provide at the new residence will require that current contract to be paid off. It’s a contract that you agreed to honour for the duration of that contract term at that residence. Your personal situation in change of residence doesn’t change the T&Cs of a contract that you agreed to honour.

Re: Moving Home Rip Off

eb154 — Sat, 19 Jul 2025 16:39:11 GMT

Thanks for your input, but if I wanted feedback from apologists, I’d have stayed on the line with EE. I’m moving mid-contract because my health rapidly deteriorated forcing the need for a single floor dwelling. This is not something that you’d expect a reputable company to take advantage of. I’ll take my chances in court.
Kind regards
Ethan

Re: Moving Home Rip Off

Chris_B — Sat, 19 Jul 2025 12:44:47 GMT

@eb154 So your saying EE should make allowances for people in the same situation as you ? At what point do EE draw the line ? Who makes that decision? Who would be complaining of unfair treatment should the decision on go in their favour?

Your contract that you agreed to honour is the same as everyone else’s and we’re all bound by the same T&Cs within said contract. No one gets favourable treatment over anyone else.

EE are not taking advantage of you you’re trying to change what you’ve agreed to honour.

Best of luck in court.

Re: Moving Home Rip Off

Matt_124 — Sat, 19 Jul 2025 12:40:59 GMT

I would recommend taking a look at the resources below in respect of life events and ill health, these may or may not be applicable:

https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

https://ee.co.uk/help/here-for-you/account-support-vulnerable-customers

Re: Moving Home Rip Off

eb154 — Sat, 19 Jul 2025 16:39:03 GMT

Many thanks, Mat. I’ll be sure to look at those.
Kind regards
Ethan