Lost Broadband Connection in Swindon

DaveW472 — Fri, 18 Jul 2025 18:39:24 GMT

Anyone else lost broadband and consequently phone?

Re: Lost Broadband Connection in Swindon

Mustrum — Fri, 18 Jul 2025 19:19:53 GMT

@DaveW472 why not follow the steps in the help pages.

Whilst it may be a local issue, it is very rare that anyone else local would see your note.

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

XRaySpeX — Fri, 18 Jul 2025 21:03:38 GMT

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.