topic Re: Transferred from BT to EE - no access to billing information in Broadband & Landline

Transferred from BT to EE - no access to billing information

Helsmarsh — Fri, 18 Jul 2025 13:43:35 GMT

Hi,

I had a BT account with broadband and landline and have been moved over to EE but I can’t find any billing information. It states on EE that my account is closed which is referencing when I had a mobile phone contract with them. Can anyone help me to get access to my account information, please?

Re: Transferred from BT to EE - no access to billing information

XRaySpeX — Fri, 18 Jul 2025 13:58:55 GMT

@Helsmarsh : Have you linked your BB a/c to your MyEE a/c?

Re: Transferred from BT to EE - no access to billing information

Christopher_G — Fri, 18 Jul 2025 16:25:17 GMT

Hi @Helsmarsh

Welcome to the community.

If you're able to try linking your accounts like @XRaySpeX suggested, you should be able to access your account information.

If you're having problems getting to that step because of the 'account closed' error, our Customer Support team will be able to try and unlink the old account so that you can register again with the new one. Just give us a call on 150, or through one of our other contact methods.

Let us know how you get on.

Chris