https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549161#M123660 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3551772">@c9</a></SPAN>&nbsp;<BR /><BR />To order EE Smart Hybrid Connect, you'll either need to be on a Full Works or broadband plan that includes it, or you can purchase it as an add-on to other broadband plans.&nbsp;<BR /><BR />If you're an existing customer on a plan that doesn't include it, you can check your options in your MyEE account or by <A href="https://ee.co.uk/help/contact-ee/account-billing/broadband-landline" target="_blank">contacting customer service</A>.&nbsp;<BR /><BR />Once you have ordered and received it, follow the steps at <A href="https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up" target="_blank">Set up Smart Hybrid Connect </A>to get up and running.&nbsp;<BR /><BR />Ali&nbsp;</P> Fri, 18 Jul 2025 16:10:08 GMT Ali_A 2025-07-18T16:10:08Z https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549117#M123659 <P>Can I order a 5G hybrid connect?</P> Fri, 18 Jul 2025 13:31:31 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549117#M123659 c9 2025-07-18T13:31:31Z https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549161#M123660 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3551772">@c9</a></SPAN>&nbsp;<BR /><BR />To order EE Smart Hybrid Connect, you'll either need to be on a Full Works or broadband plan that includes it, or you can purchase it as an add-on to other broadband plans.&nbsp;<BR /><BR />If you're an existing customer on a plan that doesn't include it, you can check your options in your MyEE account or by <A href="https://ee.co.uk/help/contact-ee/account-billing/broadband-landline" target="_blank">contacting customer service</A>.&nbsp;<BR /><BR />Once you have ordered and received it, follow the steps at <A href="https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up" target="_blank">Set up Smart Hybrid Connect </A>to get up and running.&nbsp;<BR /><BR />Ali&nbsp;</P> Fri, 18 Jul 2025 16:10:08 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549161#M123660 Ali_A 2025-07-18T16:10:08Z https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549163#M123661 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3551772">@c9</a>&nbsp;: Hybrid Connect is a <STRONG>4G</STRONG> mobile router!</P> Fri, 18 Jul 2025 16:16:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Re-refund/m-p/1549163#M123661 XRaySpeX 2025-07-18T16:16:19Z