topic Re: Sony TV not connecting to Wifi in Broadband & Landline

Sony TV not connecting to Wifi

Badah — Sat, 06 Jan 2024 00:30:06 GMT

Just recently upgraded to the new EE super internet.

my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS.

it was working but now it’s just stopped connecting - extremely frustrating.

Re: Sony TV not connecting to Wifi

Northerner — Sat, 06 Jan 2024 09:22:13 GMT

Hi @Badah

Have you forgotten the network on your TV and tried again to connect. Have you entered the correct credentials.

Thanks

Re: Sony TV not connecting to Wifi

David-M — Sat, 06 Jan 2024 09:31:39 GMT

Hi @Badah and welcome.

I'd be interested to know how you resolve this so can you try @Northerner advice and let us know?

Cheers

David

Re: Sony TV not connecting to Wifi

Badah — Sat, 06 Jan 2024 10:41:27 GMT

Hi all - I’ve done a factory resent / deleted network on the tv sti the same issue.

Re: Sony TV not connecting to Wifi

Mustrum — Sat, 06 Jan 2024 12:32:10 GMT

@Badah which model Sony TV do you have, and how far away is the router?

With other devices working, but the TV showing disabled suggests the TV settings may need tweaking.

Re: Sony TV not connecting to Wifi

Badah — Sat, 06 Jan 2024 13:14:44 GMT

It’s a sonyxr55a84lu

it was working - I’ve got the mesh system active so there’s both the 2.4 and 5 network. It was working just stopped in the last two days

Re: Sony TV not connecting to Wifi

Mustrum — Sat, 06 Jan 2024 14:32:58 GMT

@Badah not much to go on there.

It still sounds like a TV setting.

Are you able to use your phone as a Hotspot, and get the TV to connect to that.

Can the TV see the WiFi SSID's ? but not connect - what is happening when you try?

Re: Sony TV not connecting to Wifi

Badah — Sat, 06 Jan 2024 16:46:49 GMT

Re: Sony TV not connecting to Wifi

XRaySpeX — Sat, 06 Jan 2024 16:55:38 GMT

Is the SSID you highlighted meant to be that of your EE Smart Hub Plus? It's showing a BT SSID. EE's start with "EE-".

Re: Sony TV not connecting to Wifi

Badah — Sat, 06 Jan 2024 17:07:47 GMT

When I installed my EE hub it cloned all the settings / WiFi name from my previous BT vox

Re: Sony TV not connecting to Wifi

SWHITE65 — Sun, 14 Apr 2024 20:56:25 GMT

Hi Badah, did you get sorted? Having the same issue here myself

Re: Sony TV not connecting to Wifi

Doctoremote — Fri, 18 Jul 2025 12:46:00 GMT

The EE Super Hub will not connect due to the settings in the Hub. When the Sony Bravia tries to connect to the hub it gets confused with the 5Ghz option on the hub. The fix is:
Enter the hub via webpage. Type 192 168.1.254 this will display the hub on screen
Next click the wireless settings and TURN OFF 5Ghz leaving ONLY 2.4Ghz (you may need to enter the router password which is found on the WIfi card in the right hand side of the router)
Now save your changes.. The router will save the changes.
Need 5ghz? Suggest leaving default setting as is, but turn on Comp (compatibility) Wifi and remove the 5Ghz from that and use this to connect your Sony Bravia. You will have to set up your own password for the Comp Wifi.

You should find the TV now connects. Doctoremote

Re: Sony TV not connecting to Wifi

Doctoremote — Fri, 18 Jul 2025 13:03:16 GMT

If you turn off 5Ghz in router then it will work

Re: Sony TV not connecting to Wifi

Doctoremote — Fri, 18 Jul 2025 13:04:32 GMT

Nope it is the router TURN OFF 5Ghz leave 2.4Ghz

Re: Sony TV not connecting to Wifi

bobpullen — Fri, 18 Jul 2025 18:56:18 GMT

That TV should have no problem whatsoever connecting to the 5GHz network and the Android OS is definitely capable of it.

@Badah - when you say it was working, what has changed? Have you changed the hub you're using and if so what have you come from/to?

If you have swapped routers, then my money is on the TV not liking that the new hub has different characteristics to the previous one and this is confusing it because it 'thinks' it's the same network due to the name being carried across.

I suspect an easy fix would be to factory reset the EE hub and re-configure your devices to use the default EE Wi-Fi network name, rather than the BT one. Bit of a pain, but you could start with the TV and if it doesn't work then you know not to continue?