topic Worst experience ever and still not resolved in Broadband & Landline

Worst experience ever and still not resolved

Paddymedic — Thu, 17 Jul 2025 18:33:01 GMT

I’m counting the days until I can break all ties with EE/BT as I’ve had nothing but bother with my account. Lodged a complaint at the start of the year and I thought it was resolved but now find they’ve commenced a whole new 24 month broadband without my consent. Never again!

Re: Worst experience ever and still not resolved

Northerner — Thu, 17 Jul 2025 19:10:26 GMT

Hi @Paddymedic

Complain again.

Thanks

Re: Worst experience ever and still not resolved

Rach_H — Fri, 18 Jul 2025 07:33:56 GMT

Hi @Paddymedic,

Welcome to the Community!

This certainly isn't what we'd expect to hear. What did the team advise when you queried how this had happened?

Rach