https://community.ee.co.uk/t5/Broadband-Landline/Can-t-pause-WiFi-or-make-groups/m-p/1548751#M123564 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4819736">@Tombroch</a>&nbsp;What version of the EE app are you using, and what EE Router is it connecting too!</P> Wed, 16 Jul 2025 21:23:17 GMT JimM11 2025-07-16T21:23:17Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-pause-WiFi-or-make-groups/m-p/1548734#M123559 <P>Broadband installed on 11th. App downloaded that day. Not managed to pause WiFi or make groups. Just says ‘not available’&nbsp;</P><P>Rang customer support. Transferred to 6 different people. No one any idea. One talked me through the app, then told me to click ‘family’ at the bottom but didn’t exist.&nbsp;<BR />looked up similar issues on this group. Most are from last year. Is there a fix? Or shall I just cancel while I’m in cooling off period?&nbsp;<BR />controls were only reason we switched.</P> Wed, 16 Jul 2025 20:06:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-pause-WiFi-or-make-groups/m-p/1548734#M123559 Tombroch 2025-07-16T20:06:06Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-pause-WiFi-or-make-groups/m-p/1548751#M123564 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4819736">@Tombroch</a>&nbsp;What version of the EE app are you using, and what EE Router is it connecting too!</P> Wed, 16 Jul 2025 21:23:17 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-pause-WiFi-or-make-groups/m-p/1548751#M123564 JimM11 2025-07-16T21:23:17Z