topic Re: Upgrade from BT full fiber says no land line? in Broadband & Landline

Upgrade from BT full fiber says no land line?

Ian_Rux — Wed, 16 Jul 2025 18:15:28 GMT

My BT full Fibre account with Fibre to Premises includes a home phone that uses the broadband connection with my previous landline number, if I move to EE broadband it says it will not include my home phone and I will lose the number? Why? that is removing a service I already have and have for several years, if you want me to move should you not provide me with a like for like service when my landline has already moved to a broadband line?

Re: Upgrade from BT full fiber says no land line?

Mustrum — Wed, 16 Jul 2025 18:30:13 GMT

@Ian_Rux this is not customer services, no one has account access or knows what you have been offered or are looking at.

That said, EE uses similar Digital Voice as BT, so if you want to move there should be no reason why your DV cannot be transferred along with your broadband.

Re: Upgrade from BT full fiber says no land line?

JimM11 — Wed, 16 Jul 2025 18:50:46 GMT

@Ian_Rux If you are an existing and current BT customer, then contact a BT Guide and have them take care of all the move from BT to EE broadband/landline DV/and even TV if you have it. Make sure they do it right, keep and transfer your number, or at least only a temp number for a few day's until it get's sorted out!