topic Re: Broadband billing in Broadband & Landline

Broadband billing

Robertempson — Wed, 16 Jul 2025 12:54:32 GMT

broadband billing

Can,t connect biling to my profile name

Re: Broadband billing

Peter_W — Wed, 16 Jul 2025 15:13:35 GMT

Welcome to the EE Community 😊

Could you please let us know exactly what message is coming up when you try to link your broadband account? Feel free to pop up a screenshot too.

Also is it via the EE App you're trying to do this, or the browser version of your account?

Peter

Re: Broadband billing

Robertempson — Wed, 16 Jul 2025 15:25:39 GMT

Visited EE shop for advice, they told me my profile name doesn’t match account name, can,t get billing info up by logging in by apps. Suggested that customer services would help.

Re: Broadband billing

Peter_W — Wed, 16 Jul 2025 15:34:25 GMT

Thanks for confirming that @Robertempson.

In order to merge your accounts, all details including the profile of the EE ID, along with any broadband and mobile accounts, must be identical.

This includes spelling, formatting, and any possible contractions too.

If you give our customer care team a ring they should be able to check how everything is set up, and if anything needs correcting look into getting this sorted.

Peter

Re: Broadband billing

brim-bos2 — Tue, 05 Aug 2025 21:40:38 GMT

wanted to pay my broadband by automated payment

Re: Broadband billing

XRaySpeX — Tue, 05 Aug 2025 22:11:45 GMT

@brim-bos2 : Then set up a DD.

Re: Broadband billing

Lesley_W — Wed, 06 Aug 2025 07:36:41 GMT

Hi @brim-bos2

Welcome to our community.

You can see the ways to pay your bill here Paying Your EE Broadband Bill

Let me know if you have any questions.

Lesley