topic Re: EE Broadband problem in Broadband & Landline

EE Broadband problem

Gynd — Tue, 15 Jul 2025 21:00:12 GMT

Hi, just wondering if anyone has any tips. Our cleaner accidentally turned off the socket for our router and we can't get the broadband to come back on permanently now. We have tried all the steps suggested by EE on the "fix an EE broadband connection problem" page and the box does come back on, the light goes to turquoise, we have broadband for 5 mins and then it goes off again 😕

We're both out at work all day tomorrow so won't get chance to ring EE until 6pm.

Thanks

Re: EE Broadband problem

JimM11 — Tue, 15 Jul 2025 21:15:00 GMT

@Gynd With the symptom that you are describing going to link a post from closest was last week, go read the post and see if you have exactly the same! Link below, go read the other link in that post!

TWO ROUTERS LATER AND STILL NO INTERNET - The EE Community

Re: EE Broadband problem

Mustrum — Tue, 15 Jul 2025 21:42:01 GMT

@Gynd Customer services are available up to 9pm, so well worth making a call when you can.

Normally I would ask more questions, but guessing as you are going to be at work you will have no time to answer.

You could try the steps below from the Help pages, but not sure the texts will help you over a call to CS when you can.

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

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Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

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If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

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Re: EE Broadband problem

Gynd — Tue, 15 Jul 2025 22:03:58 GMT

Thank you for this. Having read the other post it does sound like it might be a similar issue as we are stuck with the green light. It only stays turquoise for a few minutes 😕

I was hoping when we ring them they would send an engineer out but sounds like that's unlikely 😕

Its driving the kids crazy having no Internet and we've got no doorbell camera at the moment which isn't ideal when we are going away this weekend! 😕