topic Canon TS9551Ca won't connect to EE Hub in Broadband & Landline

Canon TS9551Ca won't connect to EE Hub

lukejamessss — Mon, 14 Jul 2025 15:47:29 GMT

I recently switched to EE Broadband and now I cannot connect my printer to the hub

I've tried resetting the printer
I've turned it off and on
I've turned the WiFi off and on
I've tried WPA2, WPA3-Personal, WPA3
I've tried WPS connect
I've tried using the Canon app
I've tried typing out the name and password of the router

Nothing is working. If it won't work then I want to cancel my broadband and move back to Sky. Ridiculous. It's a new printer too

Oh and since changing settings to WPA3 I now cannot load the router admin page, it just times out

Re: Canon TS9551Ca won't connect to EE Hub

Mustrum — Mon, 14 Jul 2025 16:17:11 GMT

@lukejamessss it may be new, but your printer has been around for a while and it's interfaces are not very modern.

Hi-Speed USB (B Port)
Ethernet: 10/100Mbps (auto switchable)
Wi-Fi: IEEE802.11 b/g/n/a12
Wi-Fi Security: WPA-PSK, WPA2-PSK, WEP, Administration password
Wireless LAN Frequency Band: 2.4GHz

However, as it does have an ethernet connection, you could just use that.

If you want to use WiFi, as it only has a 2.4Ghz band, your router has a Compatibility option, this will create a new 2.4Ghz WPA2 band which should make it easier to connect your printer.

Not sure what you have done with your settings, but stick and hold a pin in the reset hole on the back of the router should revert it all to standard settings.

Re: Canon TS9551Ca won't connect to EE Hub

Northerner — Mon, 14 Jul 2025 18:12:43 GMT

Hi @lukejamessss

Connect to your pc via cable and use the PC app to connect.

Thanks

Re: Canon TS9551Ca won't connect to EE Hub

bobpullen — Thu, 17 Jul 2025 07:51:10 GMT

Strict WPA3 is a bad idea. Guaranteed you will have devices on your network that do not support WPA3, so they will be unable to connect to the Wi-Fi at all. Another aspect to this is the fact that WPS does not work with WPA3, so you're effectively switching off all WPS functionality by configuring WPA3 as the security mechanism.

What Hub are you using? If it's a Smart Hub Plus/Pro, then I would recommend: -

Factory reset the Printer or reset network settings on the Printer
Factory reset the hub by inserting something into the reset pinhole at the rear until the LED goes green and it reboots
When the hub comes back up, access the Hub Manager at 192.168.1.254 and navigate to Advanced > Wireless > Compatible WiFi tab
Enable Compatible WiFi, choose a name/password for the Compatible network, leave the 5GHz option disabled and save the changes
Remain on this page and initiate WPS pairing journey from the printer
There is a WPS button on the page for the Compatible WiFi network. Click this (rather than the button on the hub itself) to complete the pairing with the printer

With a bit of luck, everything should now be connected?