https://community.ee.co.uk/t5/Broadband-Landline/I-m-not-paying-for-a-service/m-p/1547730#M123388 <P>I’m not paying for a service so I’m not having I can’t connect anything on my phone. My ball band isn’t working. This is an absolute nightmare. What is going on</P> <P>[Mod edit: move into new thread and add title]</P> Mon, 14 Jul 2025 08:53:34 GMT Isla12 2025-07-14T08:53:34Z https://community.ee.co.uk/t5/Broadband-Landline/I-m-not-paying-for-a-service/m-p/1547730#M123388 <P>I’m not paying for a service so I’m not having I can’t connect anything on my phone. My ball band isn’t working. This is an absolute nightmare. What is going on</P> <P>[Mod edit: move into new thread and add title]</P> Mon, 14 Jul 2025 08:53:34 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-m-not-paying-for-a-service/m-p/1547730#M123388 Isla12 2025-07-14T08:53:34Z https://community.ee.co.uk/t5/Broadband-Landline/I-m-not-paying-for-a-service/m-p/1547736#M123389 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1906039">@Isla12</a></SPAN> Hi @<BR /><BR />Sorry to hear you’re facing problems with your Broadband.&nbsp;<BR /><BR />It may be a simple step, but have you tried switching your router off for 5 minutes and back on again?&nbsp;<BR /><BR />If so, can you follow the troubleshooting steps at <A href="https://ee.co.uk/help/broadband/fix-problem/fix-ee-broadband-connection-problems" target="_blank">Fix EE broadband connection problems</A> where you can check the status of broadband in your area if you're having problems.<BR />&nbsp;</P> <P>If there aren’t any problems in your area, you’ll have the option to test your home connection too.&nbsp;<BR /><BR />Ali&nbsp;</P> Sun, 13 Jul 2025 08:45:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-m-not-paying-for-a-service/m-p/1547736#M123389 Ali_A 2025-07-13T08:45:36Z