topic Broadband down for 2nd time in 6 weeks, last time for 2+ weeks in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547847#M123372 Sun, 13 Jul 2025 21:30:39 GMT ewansanderson60 2025-07-13T21:30:39Z Broadband down for 2nd time in 6 weeks, last time for 2+ weeks https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547847#M123372 Sun, 13 Jul 2025 21:30:39 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547847#M123372 ewansanderson60 2025-07-13T21:30:39Z Re: Broadband down for 2nd time in 6 weeks, last time for 2+ weeks https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547857#M123373 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4518917">@ewansanderson60</a>&nbsp; &nbsp;alas broadband is 100 percent reliable and it does go down. But you could follow the steps in the Help pages, and although lines are closed now call CS in the morning if the texting option does not help.</P><P>&nbsp;</P><DIV class=""><H1>Contact us about your broadband and landline</H1></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Text EE for a call back</H2></DIV><DIV><P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P><P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P></DIV><DIV>Charges may apply at your standard rate.</DIV><DIV><OL><LI>We’ll run tests on your connection to find out what’s going on.</LI><LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI><LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI></OL></DIV><DIV class="">&nbsp;</DIV><DIV><P><STRONG>Opening hours:</STRONG></P><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Call us</H2></DIV><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV><SPAN class="">Closed now</SPAN><DIV><P>Our lines are currently closed.</P><P><STRONG>Opening hours:</STRONG></P><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Support for Deaf and hard of hearing customers</H2></DIV><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV><SPAN class="">Closed now</SPAN><DIV><P>Our lines are currently closed.</P></DIV><DIV><P><STRONG>Opening hours:</STRONG></P><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Sun, 13 Jul 2025 21:39:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547857#M123373 Mustrum 2025-07-13T21:39:59Z Re: Broadband down for 2nd time in 6 weeks, last time for 2+ weeks https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547910#M123374 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4518917">@ewansanderson60</a>&nbsp;: Have you reported the fault to EE? That's the only way you'll get it fixed, not by posting on this user discussion forum.</P> Mon, 14 Jul 2025 00:56:09 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-2nd-time-in-6-weeks-last-time-for-2-weeks/m-p/1547910#M123374 XRaySpeX 2025-07-14T00:56:09Z