topic Re: Dropout of wired device during the day in Broadband & Landline

Dropout of wired device during the day

Mal-110 — Sun, 13 Jul 2025 10:58:07 GMT

Hi,

We have full fibre to the house with wired devices and wireless. Our main computer is an I Mac and is wired. We have several iPads a Mac mini and other devices including a solar panel inverter. All work until around 10.30 am when the wired iMac stops being connected. Network shows it as unplugged. All other wired and wireless devices work. iMac will work wirelessly. Checked cable between router and iMac and it’s good. The following morning the iMac is back working without being touched. One reason we upgraded to the full fibre was to alleviate similar short time dropouts but it seems we have no service during the day.
any thoughts welcome

Malcolm

Re: Dropout of wired device during the day

JimM11 — Sun, 13 Jul 2025 11:53:49 GMT

@what Router is the Ethernet connected on and are there any other Ethernet connected devices if used affected at the same time!

Re: Dropout of wired device during the day

Mal-110 — Sun, 13 Jul 2025 15:01:23 GMT

Thank you,

All other devices work and 3 others including a mini Mac and the solar inverter and are wired Ethernet. When the IMac stops responding the network says the Ethernet is unplugged. The following morning it’s working fine till just before Lunch. Only the IMac drops out. I have tested the cable and it’s fine. I have connected a laptop to the iMacs cable during the dropout but the laptop does not respond. Both work the following day.

regards

Malcolm

Re: Dropout of wired device during the day

Mustrum — Sun, 13 Jul 2025 16:03:28 GMT

@Mal-110 did you get a new router when you upgrades to full fibre?

Have you swapped ports that the iMac uses and does the fault still haven?

Have you tried a factory reset of the router? Pin or similar in the little hole on the back of the router for 30 secs.

Re: Dropout of wired device during the day

JimM11 — Sun, 13 Jul 2025 17:38:13 GMT

@Mal-110 What EE router are you using?

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Dropout of wired device during the day

Mal-110 — Sun, 13 Jul 2025 17:39:29 GMT

Hi
Yes we got a new router, the installer had no finesse and seemed rushed. I have changed ports on the router but not as yet done a reset, will do it shortly.
Thank you
Malcolm
Sent from my iPad

Re: Dropout of wired device during the day

Mal-110 — Sun, 13 Jul 2025 17:40:29 GMT

Hi there
The router is an EE smart hub plus.

Sent from my iPad

Re: Dropout of wired device during the day

JimM11 — Sun, 13 Jul 2025 17:44:17 GMT

@Mal-110 As it seems to be a daily event for you, please just swap the ports over first as that test! I asked the question to you in a specific way with you replied answer which was consistent and expected. If you do many things at the one time it is unknown what or if any cure fixes the error.

Re: Dropout of wired device during the day

Mustrum — Sun, 13 Jul 2025 18:48:10 GMT

@Mal-110 if you are having the same issue after changing ports and all other devices are working it could be a access/parental control issue on the app, or even on the iMac itself.

Re: Dropout of wired device during the day

Matt_124 — Sun, 13 Jul 2025 20:41:23 GMT

If all other devices continue to work and the issue only occurs on a single device, it is not a fault of the broadband line or installation, but more likely to be the ethernet port in question.

Re: Dropout of wired device during the day

Mal-110 — Mon, 14 Jul 2025 07:51:49 GMT

Thank You all,

I my original post I said that all other wired devices work when the IMac Drops out. I Carried out the tests sequentially. I will reset the modem shortly. I used a laptop and connected the ethernet cable from the iMac to the Laptop and it would not connect. It does however work when the Mac does (up to around 10.30am).

Whilst most of the evidence suggests the Mac at fault, I cannot reconcile why the timing of the dropouts is so specific and consistent.

regards

Malcolm

PS I write this using the Mac as its only 8.52

Re: Dropout of wired device during the day

JimM11 — Mon, 14 Jul 2025 08:01:33 GMT

@Mal-110 That is why you where asked to swap the Ethernet port on the router that your iMac was plugged into with another to eliminate a port fault or whether the Parental controls on the Router FW are all messed up, and if it is a Parental issue then the iMac will still get blocked and the new port will follow suit, If it is a Parental and port issue, then the port will get shut down and whatever is on the specific port will get blocked.

Do you see where the guidance was trying to logically point!

It also cannot as yet be ruled out that it is a specific iMac issue that is because you stated that the iMac Wireless connection functions although the Ethernet port has gone. It's a step fault finding process.

Re: Dropout of wired device during the day

JimM11 — Mon, 14 Jul 2025 08:04:53 GMT

@Mal-110 You need to be precise, is it that you have an iMac desktop on a port, and then you do a mac, by that do you mean a Mac book pro!