topic Eufy E340 video doorbell connection problem in Broadband & Landline

Eufy E340 video doorbell connection problem

tjturpin — Fri, 11 Jul 2025 17:57:03 GMT

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.

I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.

Has anyone else had the same problem, and have a solution?

Thanks

Re: Eufy E340 video doorbell connection problem

Chris_B — Fri, 11 Jul 2025 18:14:29 GMT

@tjturpin Is your phone/tablet connected to 2.4Ghz ? It has to be, Have a watch of THIS

Is your doorbell mounted yet ? It’s best to have this with you near the router.

Re: Eufy E340 video doorbell connection problem

tjturpin — Fri, 11 Jul 2025 18:45:44 GMT

Hi Chris_B

Yes, my phone (Apple iPhone) is connected to the 2.4Ghz, but it still doesn't connect, I also have a wi-fi extender which is on the 2.4Ghz and it doesn't connect to that either. Not sure what else to try

thanks

Re: Eufy E340 video doorbell connection problem

XRaySpeX — Fri, 11 Jul 2025 19:27:44 GMT

@tjturpin : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

Re: Eufy E340 video doorbell connection problem

tjturpin — Fri, 11 Jul 2025 19:39:06 GMT

hi XraySpeX

thank you for your reply.

I've already tried that method as well, but with no success

Re: Eufy E340 video doorbell connection problem

Ali_A — Sat, 12 Jul 2025 07:38:20 GMT

@tjturpin

Can you try deleting the the Eufy app on your phone and re-download it from App store,
Then log back in > reset doorbell > add new ?

Ali

Re: Eufy E340 video doorbell connection problem

tjturpin — Sat, 12 Jul 2025 09:24:01 GMT

Hi Ali_A

That worked!

How strange.

Thank you for your help

Re: Eufy E340 video doorbell connection problem

Ali_A — Sat, 12 Jul 2025 09:28:34 GMT

That's great @tjturpin

Glad it worked for you and you're up and running again.

Thanks for getting back to me and keeping me updated with this!

Ali

Re: Eufy E340 video doorbell connection problem

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Re: Eufy E340 video doorbell connection problem

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