https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547444#M123261 <P>There is no live chat for BB &amp; never has been.&nbsp;Try calling CS on the Freephone no. (Opt 2) in my sig.</P> Fri, 11 Jul 2025 12:01:21 GMT XRaySpeX 2025-07-11T12:01:21Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547438#M123259 <P>I have been told if I go to help then message us but I do not have that option. When I phone 150 the do not give me an option I need to I am stuck</P> Fri, 11 Jul 2025 11:49:58 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547438#M123259 Yerlett 2025-07-11T11:49:58Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547440#M123260 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4770024">@Yerlett</a>&nbsp;, several of us seem to have lost the message us in the app, not sure why and we have reported it.</P><P>When you phone customer service just press option 2 and you should get through to one of the guides, who should be able to help.</P> Fri, 11 Jul 2025 11:55:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547440#M123260 Schockwave 2025-07-11T11:55:29Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547444#M123261 <P>There is no live chat for BB &amp; never has been.&nbsp;Try calling CS on the Freephone no. (Opt 2) in my sig.</P> Fri, 11 Jul 2025 12:01:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-not-connecting-on-app-to-view-bills-etc/m-p/1547444#M123261 XRaySpeX 2025-07-11T12:01:21Z