topic Re: Replacement Smart Hub Plus as old one when faulty in Broadband & Landline

Replacement Smart Hub Plus as old one when faulty

UkzVortex98 — Fri, 30 Aug 2024 16:25:00 GMT

just installed my replacement hub my landline wouldn't configure onto the new Hub and can't set up game Mode as keep getting stuck on the Preparing update step 1 of 3

Re: Replacement Smart Hub Plus as old one when faulty

Hex93 — Fri, 11 Jul 2025 07:19:49 GMT

I have the exact same issue. Did you ever manage to fix it? I see EE seems unbothered based on the lack of responses

Re: Replacement Smart Hub Plus as old one when faulty

XRaySpeX — Fri, 11 Jul 2025 07:47:05 GMT

@Hex93 : You can't go by that! It's not EE that would be responding here but only some of its users.

Re: Replacement Smart Hub Plus as old one when faulty

Hex93 — Fri, 11 Jul 2025 07:51:08 GMT

That's a good point, fair enough, though I wish they didn't charge me to call them for help else I would do. It does seem to be a recurring issue though as I've found many posts saying the same even a year ago with no solutions.

Very unclear if the problem is even fixable.

Re: Replacement Smart Hub Plus as old one when faulty

XRaySpeX — Fri, 11 Jul 2025 07:54:25 GMT

@Hex93 : Try calling CS on the Freephone no. in my sig.

Re: Replacement Smart Hub Plus as old one when faulty

JimM11 — Fri, 11 Jul 2025 08:25:31 GMT

@Hex93 You may find that the original poster will also not respond to you!

Re: Replacement Smart Hub Plus as old one when faulty

Hex93 — Fri, 11 Jul 2025 22:11:56 GMT

Fixed it!! Reset my router later in the day and that did the trick.