topic Re: Smart Wi Fi Pro in Broadband & Landline

Smart Wi Fi Pro

Juniper23 — Mon, 07 Jul 2025 17:13:37 GMT

The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections. If I turn it off and on again it seems to pick up the signal. Certainly not what I thought I was paying for? Can anyone help please?

Re: Smart Wi Fi Pro

JimM11 — Mon, 07 Jul 2025 20:26:18 GMT

@Juniper23 About what the lights mean and what is going on with your EE Smarthub Pro.

EE Smart Hub Pro lights | Broadband Help

Re: Smart Wi Fi Pro

Juniper23 — Wed, 09 Jul 2025 04:40:33 GMT

Thanks for this, it is helpful but doesn’t solve my issue. It does confirm that I’m regularly losing internet connection.
The orange light comes on several times a day so obviously not a good thing. I need to know how to fix it.
Thanks

Re: Smart Wi Fi Pro

JimM11 — Wed, 09 Jul 2025 06:46:04 GMT

@Juniper23 What is actually lost when you go to the steady orange light, how many devices do you think are connected to the extender, you might see that in the app but best to take a look through the web manager http://192.168.1.254 will get you there, are all connections to it wireless or is there anything on one or both off the Ethernet ports. If you take a look at it check that the Smart Hub Pro and the Smart Wireless Pro are both on the same FW.

Indication on the EE side is only to try moving the unit closer as it is struggle with distance connection to the Router.

Fix a Problem with Smart WiFi | Broadband Help | EE

Re: Smart Wi Fi Pro

Mustrum — Wed, 09 Jul 2025 07:53:18 GMT

@Juniper23 to get your line problem fixed you should follow the steps in the help pages:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Re: Smart Wi Fi Pro

tnj — Wed, 09 Jul 2025 09:02:51 GMT

If the Smart Hub Pro and the Smart Wireless Pro are not on the same FW, what do you do?

Re: Smart Wi Fi Pro

JimM11 — Wed, 09 Jul 2025 11:06:50 GMT

@tnj Nothing, EE will update it sometime when they get round to it!

Re: Smart Wi Fi Pro

Juniper23 — Sun, 13 Jul 2025 14:56:04 GMT

thanks for your response.

the whole reason I was pursued by EE to purchase the Smart Wireless Pro is because router is in one room and tv/etc are in different areas and the connection was not good. It’s an old property with thick walls.
I’ve placed the Smart Wireless Pro near the tv etc to solve this problem but it’s not really working.
not sure how to resolve this.

Re: Smart Wi Fi Pro

Leanne_T — Mon, 14 Jul 2025 07:50:27 GMT

Morning @Juniper23

Thanks for coming back to the community.

If you get in touch with our broadband tech guides, they will run some tests and let you know what is needed to get this resolved 🙂

Let us know how you get on.

Leanne.

Re: Smart Wi Fi Pro

JimM11 — Mon, 14 Jul 2025 08:14:53 GMT

@Juniper23 You wrote "

thanks for your response.

Sorry but just do not see any logic in this and any advice you where given is completely wrong, Pro is not the way to go, you seriously need to cable between the Pro Router and the Smart Wireless extender for a wired backhaul.