topic Re: BT TO EE in Broadband & Landline

BT TO EE

talkandplay — Mon, 07 Jul 2025 17:34:32 GMT

I moved from BT to EE this morning. I did not get any emails from EE which i thought was strange as i needed the account number to link my broadband to the EE app. I phoned EE this evening and they said my email address had been taken down wrong hence no emails and it was not possible to resend the welcome email. I did manage to get my account number but what other info have i missed from the Welcome to EE email?

Re: BT TO EE

XRaySpeX — Mon, 07 Jul 2025 18:40:57 GMT

Just a few useful links:

Account number: GBnnnnnnnn
Order reference: VOL013-nnnnnnnnnnnnn

Hi xxxxx,

Your broadband service is ready. Please follow our broadband set-up guide to get started.

Log in to see your broadband extras.

Tips for getting the best speeds.

How to fix common broadband issues.

Log in to the EE app or ee.co.uk/go/login to view your new package and manage your account.

Equipment not arrived yet?
Track your parcel using reference number VOL013-nnnnnnnnnnnnn If you've given us a mobile number, our courier will also update you by text.

Thanks,
The EE Team

Any questions? We're here for you.

You would've received a summery of your order, costs & speeds about 2 weeks ago when you ordered.

Re: BT TO EE

talkandplay — Mon, 07 Jul 2025 19:47:56 GMT

I ordered over the phone on Friday, live 3 days later..should get the EE router soon. Was not expecting such a quick turnaround. Email address is now correct but they cannot resend any previous emails ...but i have my account number so should be OK. Have linked it this evening to my BB package.

Re: BT TO EE

Michael_D — Tue, 08 Jul 2025 07:35:48 GMT

It's great to hear everything is up and running for you @talkandplay.

As @XRaySpeX mentioned, you haven't missed a massive amount in the email, other than your package details, but they will be displayed on your bill.

All of the links above will work if you need them, or they are available on the EE website.

If you have any questions, you can come here to ask, or if it is specific to your account, give our guides a call.

Michael