topic Re: Smart Hub Pro Firewall - unable to change settings in Broadband & Landline

Smart Hub Pro Firewall - unable to change settings

eddieitrax — Mon, 07 Jul 2025 19:10:07 GMT

I would like to either configure or switch off the Smart Hub Pro firewall. Does anyone know how to do this? There is no option under advanced settings->firewall

I am trying to diagnose an issue that I think is occuring due to double NAT and my OPNsense environment, and the problem looks to be my Smarthub either not translating, or dropping return (ICMP) packets.

Thanks for the help

Eddie

Re: Smart Hub Pro Firewall - unable to change settings

XRaySpeX — Mon, 07 Jul 2025 19:14:10 GMT

The Firewall cannot be turned OFF. You could put your device in the DMZ.

Re: Smart Hub Pro Firewall - unable to change settings

eddieitrax — Mon, 07 Jul 2025 19:36:10 GMT

Thanks, I already tried that and am getting the same problem, my packet captures clearly show that traffic from my internal VLAN's are exiting OK, I can see the NAT taking place, but upon return, the packets aren't being correctly readdressed and routed back to the origin.

I don't suppose you know if the router has a bridge or pass-through mode that can be enabled somehow? That's the way I've handled this in the past.

Re: Smart Hub Pro Firewall - unable to change settings

XRaySpeX — Mon, 07 Jul 2025 20:01:20 GMT

No, it doesn't.