topic Re: WiFi signal issues in Broadband & Landline

WiFi signal issues

Mitutoyo — Mon, 07 Jul 2025 20:13:32 GMT

Hi, is there an update or even better a solution?

Most of my appliances cannot from time to time get a wi fi signal. Alexa however can still work.

Mitutoyo

Re: WiFi signal issues

JimM11 — Sun, 06 Jul 2025 20:20:00 GMT

@Mitutoyo You need the input from @tdmello if you are in fact in the same position as he was with the BT Smarthub2 operation. Few months have passed now since the posting!

Re: WiFi signal issues

Mitutoyo — Sun, 06 Jul 2025 20:44:35 GMT

@JimM11 wrote:
@Mitutoyo You need the input from @tdmello if you are in fact in the same position as he was with the BT Smarthub2 operation. Few months have passed now since the posting!

Hi Jim11, in fact you were mentioned on another forum as someone that may know what the problem is and had been helpful to another member 🙂 No pressure on you 🙂

In short my BT hub remains blue, laptops and BT set top box from time to time have no internet but Alexa still works. Lap tops can still see the hub.

Distance to hub is not the issue as we have had the hub, lap top and BT box in the same room. BT box was connected via a cable but changed to wi fi to see if that solved the problem but it does not.

EE have said this is the last time they will ask Openreach to visit. If it is not fixed it is either put up or they will release me from contract.

Have you any ideas?

thanks

Mitutoyo

Re: WiFi signal issues

JimM11 — Sun, 06 Jul 2025 22:08:34 GMT

@Mitutoyo Will take sometime digest and get back tomorrow if that's ok!

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 08:36:29 GMT

@Mitutoyo What's the other Forum and are you a member on it, you are well restricted on this EE one as a new member!

Re: WiFi signal issues

Mitutoyo — Mon, 07 Jul 2025 09:05:46 GMT

Hi JimM11,

I am on the BT Community forum, this is a link to me thread

https://community.bt.com/t5/Home-setup-Wi-Fi-network/BT-Hub-2-remains-Blue-but-no-internet-via-cat-5-cable-or-wi-fi/td-p/2437582

Mitutoyo

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 09:19:40 GMT

@Mitutoyo See your getting all off the BT boy's love, they sure seem to have that thing for EE user's though it's 100% a BT Smarthub2! Not a member or that forum so will stick on this EE one.

Are you capable of having a look at the BT hub happy using the web manager to do so, using you laptop and not via a poxy mobile phone. Let me know.

Other question is do you have anything in particular out off left field from the default's that the BT Smarthub2 is setup, ie changed the ssid, changed the password as couple off examples. DO NOT wish you to do much until we see where the Router thinks it is at presently!

Re: WiFi signal issues

Mitutoyo — Mon, 07 Jul 2025 12:54:46 GMT

lol, yes. I do not understand why they have this thing about EE. Like you BT Hub, Openreach Line Plant, ask a BT forum.

Yes I think I am ok looking at the hub, I can access it via my lap top.

I may have got confused and yesterday changed the admin password. I don't know what ssid is.

What shall I look at on the hub?

Mitutoyo

Re: WiFi signal issues

Denzel99 — Mon, 07 Jul 2025 13:09:13 GMT

The information posted on the BT forum suggests you have not changed the SSID from the default, so don’t worry about that. Line and signal attenuation are very high. Either you’re a long way from the cabinet or it’s a bad line. Downstream noise margin’s low though. Default is 6. That suggests a stable line. Curious.

(I’m going to poke that ant’s nest again – lol. Of course, the exchange equipment may be operated by EE).

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 13:14:20 GMT

@Mitutoyo 1st step ssid is your wireless name, password is what you login to connect and to see plus admin your hub if you have one and the same.

Assuming you can then http://192.168.1.254 will open up you connection to the BT hub, you want to go here, Advanced settings, then to Technical Log, and onto the Event Log, I Want and need to know how many pages there are it is important, think it will show you for instance 164 pages, the number is what i want from that.

If i ask you to do a Full Factory reset on the hub then everything goes back to the card index that you have, ssid and the password etc, Go for it, will watch for your reply.

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 13:18:32 GMT

@Denzel99 Is @Mitutoyo still double dipping also on the BT Forum!

Re: WiFi signal issues

Denzel99 — Mon, 07 Jul 2025 13:29:12 GMT

Yes, I'm keeping an eye on both. People are still trying to get to the bottom of this on there and he's polite enough to answer their questions, of course.

Not the same problem tdmello had then?

Be interesting to know if that noise margin is usually 3 or if it's dropping momentarily to 3. The latter would indicate a problem.

I'm curious, why the interest in the total number of log pages? The stats will show the uptime.

Re: WiFi signal issues

Mitutoyo — Mon, 07 Jul 2025 13:33:24 GMT

Looks like there is 264 pages.

Mitutoyo

Re: WiFi signal issues

Mitutoyo — Mon, 07 Jul 2025 13:35:21 GMT

Denzell99 is not me on the BT forum. I am replying to anything they put on my thread.

Mitutoyo

Re: WiFi signal issues

Denzel99 — Mon, 07 Jul 2025 13:41:31 GMT

@Mitutoyo It's OK. JimM11 knows who I am.

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 13:41:59 GMT

@Mitutoyo Yes i know that, @Denzel99 and i have had a few discussions through various guises in the past.

What is your normal Up/Down speed's that you have had in the past and also what BT may have told you previously! I am going to reply to @Denzel99 now while you get that info together.

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 14:20:50 GMT

@Denzel99 So limited exposure to the BT Smarthub2, played with it on a job over in Ireland while the owner was waiting on the FFTP upgrade from his FTTC which never happened in the 3 weeks while i was there. Now everyone rated that hub super/dooper as far as everyone was concerned and just incase it was the EE/BT FW upgrades pushed out rapid late march and 1st Apr i would forgive that and out of a 10 score then would give it a 3 and that's at a push, but got well biased when EE Royally screwed up my EE Smarthub+ with the FW update to that late Feb.

Going to go down the FF reset with @Mitutoyo get a baseline, he is going to be good for about a week, then it's slowly going to head in the pear shaped way! At 264 pages logging way to much and not even sure if it has a roll over and erase of the old data.!

Pretty sure @tdmello swapped out his hub as he would have given up but as yet has not replied!

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 13:56:34 GMT

@Mitutoyo Let me know when you are back with the info requested, and also had a look at the @Denzel99 reply.

Re: WiFi signal issues

Denzel99 — Mon, 07 Jul 2025 13:57:11 GMT

Yes, sounds like it's never had a factory reset. Good call. Always a good thing to try with the SH2. It was a good bit of kit originally but showing it's age now I think. DHCP has always been one of the flakiest I've encountered and, god knows, DHCP varies with vendor implementation at lot.

Re: WiFi signal issues

JimM11 — Mon, 07 Jul 2025 13:59:24 GMT

@Denzel99 You want to get yourself an Asus, trust me you will never look back!