topic Trying to set up WiFi controls for replacement router in Broadband & Landline

Trying to set up WiFi controls for replacement router

Possjd19888 — Mon, 07 Jul 2025 12:44:16 GMT

Ive just been sent a replacement router as my old one was faulty but I can’t seem to get it to connect to the my ee app to set up the WiFi controls

Any idea how to do this as it seems it’s still connected to the old router so every time I go to the broadband section it says something went wrong.

i can’t find anywhere on the app to delete my old router

Thanks

Leanne_T — Mon, 07 Jul 2025 15:13:01 GMT

Thanks for coming to the community.

Have you tried deleting and re-installing the app, and then try setting up the app again to see if you can access the WiFi Controls?

If you still get the error message, please give us a call and the team will help you with the EE app.

Thanks 🙂

Leanne.