topic Re: Hub dropping connection in Broadband & Landline

Hub dropping connection

Denzel99 — Sun, 06 Jul 2025 19:12:42 GMT

Hi guys. I've got a hub where the lights indicate that it is still connected and yet the connection drops. Not a wireless issue as it affects wired connections too. EE and Openreach have looked at this and say they can't find anything wrong. Ring any bells with anyone?

Edit: Oh and its an SH2

Re: Hub dropping connection

Mustrum — Sun, 06 Jul 2025 19:40:45 GMT

@Denzel99 not giving us much to go on.

Do you mean a BT Smart Hub2 ?

Is this on a FTTC/SOADSL circuit or Full Fibre?

Are you able to share the event log?

Re: Hub dropping connection

Denzel99 — Sun, 06 Jul 2025 19:53:50 GMT

Hi Mustrum. I'm posting on behalf of someone else but I think I've found an old post that covers it. I'll get back to you if it doesn't. Cheers.