topic Re: One off charge in Broadband & Landline

One off charge

Stevie65 — Sun, 06 Jul 2025 04:34:43 GMT

I have just upgraded my account for broadband only. It was to increase speed of service and should not have incurred any set-up costs. My new bill now shows a one off charge of £30 ????? WHY

Re: One off charge

Northerner — Sun, 06 Jul 2025 04:45:03 GMT

Hi @Stevie65

What does it say on your bill as it sounds like you're paying the increase in service. Give EE CS a call on 150 to discuss.

Thanks

Re: One off charge

JimM11 — Sun, 06 Jul 2025 06:51:14 GMT

@Stevie65 Did you apply as an online transaction or via a call to a EE CS to have it done!

Re: One off charge

Stevie65 — Sun, 06 Jul 2025 07:07:29 GMT

It was an online request

Re: One off charge

JimM11 — Sun, 06 Jul 2025 07:38:26 GMT

@Stevie65 Unless there is going to be a future credit against it, then call to EE CS and accounts to sort it all out, Mon/Fri for that dept i think!👍

Just checked my billing EE did the same to me, took nearly 3 months and a few calls to Accounts to sort it out and get the credit back, promise after promise, next bill will be fine, but dog with a bone did not let it go and hounded them ever 30 day's when the promise failed!

Also worth double check on bill to what is taken from the DD out of the bank account, billing can be weird at the best off times, but yes they grabbed the extra £30 and i was not having it FREE means FREE, no admin cost's and i did online as well.