https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546177#M122965 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/278274">@Revolver64</a>&nbsp; &nbsp;this is not customer services, no one has account access so no idea when or what your outage is.</P><P>From the link does it fit into this timescale?</P><H2 id="article-heading-4">How compensation is paid</H2><DIV class=""><DIV class=""><P>We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.</P><H2 id="article-heading-7">Haven’t received compensation?</H2><DIV class=""><DIV class=""><P>Compensation will be applied to eligible customers within 30 days of a missed appointment, activation of service, or fixing of the total loss of service fault. If you’ve not received compensation you were expecting please&nbsp;<A class="" href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">get in touch</A>.</P></DIV></DIV><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank" rel="noopener">https://ee.co.uk/help/broadband/fix-problem/automatic-compensation</A>&nbsp;</P><P>&nbsp;</P></DIV></DIV> Sat, 05 Jul 2025 19:59:32 GMT Mustrum 2025-07-05T19:59:32Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546160#M122961 <P>I just paid my monthly broadband bill and there was no discount for the week it was down? An engineer had to come out and repair something in the street .</P> Sat, 05 Jul 2025 18:44:39 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546160#M122961 Revolver64 2025-07-05T18:44:39Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546163#M122962 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/278274">@Revolver64</a>&nbsp;The link for information that you need!</P><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">Automatic Compensation | Broadband Help | EE</A></P> Sat, 05 Jul 2025 18:59:02 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546163#M122962 JimM11 2025-07-05T18:59:02Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546177#M122965 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/278274">@Revolver64</a>&nbsp; &nbsp;this is not customer services, no one has account access so no idea when or what your outage is.</P><P>From the link does it fit into this timescale?</P><H2 id="article-heading-4">How compensation is paid</H2><DIV class=""><DIV class=""><P>We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.</P><H2 id="article-heading-7">Haven’t received compensation?</H2><DIV class=""><DIV class=""><P>Compensation will be applied to eligible customers within 30 days of a missed appointment, activation of service, or fixing of the total loss of service fault. If you’ve not received compensation you were expecting please&nbsp;<A class="" href="https://ee.co.uk/help/contact-ee" target="_blank" rel="noopener">get in touch</A>.</P></DIV></DIV><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank" rel="noopener">https://ee.co.uk/help/broadband/fix-problem/automatic-compensation</A>&nbsp;</P><P>&nbsp;</P></DIV></DIV> Sat, 05 Jul 2025 19:59:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-down-for-a-week/m-p/1546177#M122965 Mustrum 2025-07-05T19:59:32Z