topic Re: Flashing orange light no internet in Broadband & Landline

Flashing orange light no internet

matthewreen1411 — Thu, 03 Jul 2025 18:49:24 GMT

Have had 1 engineer appointment so far on 2nd July for a home visit after losing internet on 26th June.

Was told after the visit, the issue is outside the property. Though im still abit worried its about 60% likely. Just wish I knew more about the issue instead of just waiting for another appointment on 8th July. Would be nice to know the error code he got or at least if others I've had this issue in the past.

Re: Flashing orange light no internet

Mustrum — Thu, 03 Jul 2025 18:59:52 GMT

@matthewreen1411 have you asked customer services for any mre detail?

That said it just sounds like a break in your circuit somewhere.

Do you have full fibre, or does your broadband still come via your phone line?

Re: Flashing orange light no internet

matthewreen1411 — Thu, 03 Jul 2025 20:02:11 GMT

Its a master socket, only using the broadband no landline.he told me its an
outside issue.

Only had this drop in service 4 years ago when I found out my other outlets
in my property were the problem but he confirmed its just the one signal.

Re: Flashing orange light no internet

Leanne_T — Fri, 04 Jul 2025 07:57:12 GMT

Hi @matthewreen1411

Thanks for coming to the community.

If you get in touch with our broadband tech guides, they may be able to provide more details for you to let you know what this outside issue is.

Thanks.

Leanne.

Re: Flashing orange light no internet

matthewreen1411 — Sat, 05 Jul 2025 19:08:52 GMT

I mean that doesn't help as my problem doesn't show on there.

I don't see any record of the error code there. 😕

Re: Flashing orange light no internet

Mustrum — Sat, 05 Jul 2025 19:46:29 GMT

@matthewreen1411 not sure what you mean or what you have found if you clicked the link @Leanne_T provided.

Just simply call EE for an update, the error code is the orange light and no internet.

Call us

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0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Flashing orange light no internet

matthewreen1411 — Sat, 05 Jul 2025 20:25:47 GMT

From what @Leanne_T says to me, she made it sound like I would find out what this issue is outside my property.

But when I do click on the link, it just gives me troubleshooting. It doesn't tell me, 1. If the orange flashing light is common 2. What the error code i had was from my engineer and 3. What should be the issue outside my property that has caused this.

Re: Flashing orange light no internet

XRaySpeX — Sat, 05 Jul 2025 20:40:27 GMT

@matthewreen1411 wrote:
From what @Leanne_T says to me, she made it sound like I would find out what this issue is outside my property.

All @Leanne_T advised was for you to get in touch with EE; nothing more. nothing less. Nowt about directly diagnosing your issue other then by talking it over.

Re: Flashing orange light no internet

matthewreen1411 — Sat, 05 Jul 2025 20:53:30 GMT

Thank you for clearing that up. Sorry i thought she said i would find the
answer through the link my apologise.

Though when I call EE they just tell me they don't have a record of a code
as this goes straight to the BT open reach service team who don't have any
contact details

Re: Flashing orange light no internet

Mustrum — Sat, 05 Jul 2025 21:27:25 GMT

@matthewreen1411 is you broadband working now?

If not, then just ask Customer Services what the issue is, and when it will be fixed.

You need to just focus on making sure your internet is working, and not get distracted with anything else.

Re: Flashing orange light no internet

matthewreen1411 — Sat, 05 Jul 2025 21:29:29 GMT

No im still waiting on an engineer 😞

Re: Flashing orange light no internet

Mustrum — Sat, 05 Jul 2025 21:33:39 GMT

@matthewreen1411 have you got an appointment booked?

I would have though Customer Services would have sorted out an appointment and would be letting you know what is going on if you have spoken to them.