topic Re: Internet Down in Broadband & Landline

Internet Down

Theviking2 — Wed, 25 Jun 2025 12:24:14 GMT

Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago!

Fortunately I have unlimited mobile data on my account as long as I turn off the wifi (thank you EE shop) but the bods need to get on and improve things, I need my cctv working, this is why I left sky as 11mbps doesn't get a Ring Doorbell working (you need at least 20). I also felt Sky was ripping me off.

If EE can't provide good service you will have to let me switch to O2 with no penalty if they are a better provider.

Re: Internet Down

XRaySpeX — Wed, 25 Jun 2025 16:08:23 GMT

Internet down on what product/device? You say you can use mobile data instead. Does that mean your issue is with fixed EE Home Broadband?

Re: Internet Down

Mustrum — Wed, 25 Jun 2025 17:35:55 GMT

@Theviking2 Have you spoken to customer services to find out what is going on?

You mention 11Mbps, is that via your fixed line broadband, if so is that the max you can get on your line or has a fault been investigated?

Contact us about your broadband and landline

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We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Re: Internet Down

JimM11 — Wed, 25 Jun 2025 19:41:20 GMT

@Theviking2 Your mobile will also be monthly contract so you do whatever with that!

Re: Internet Down

Ianmerton26- — Thu, 03 Jul 2025 14:20:58 GMT

My broadband also went down on Monday had so many Openreach workers looking at the telegraph pole by my house where the unit had been knocked off it’s now Thursday and still not fixed, EE now saying it should be fixed by the 11th July total joke