topic Re: Openreach fiber checker wrong in Broadband & Landline

Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 11:16:02 GMT

I've been trying to get full fiber for over a year and on the fiber checker it shows not available I live in a block of six flats and two of my neighbors have full fiber and all I get from openreach they need landlord permission can anyone help me with this issue

Re: Openreach fiber checker wrong

XRaySpeX — Thu, 03 Jul 2025 11:24:38 GMT

I don't recognise those boxes if they are indeed Full Fibre. Do your neighbours get their Full Fibre from OR?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 11:30:34 GMT

Thanks for you message and yes my two neighbors do have full fiber broadband but with sky the building was upgraded over a year ago and I've told EE this and the can see on the fiber checker they have it

Re: Openreach fiber checker wrong

XRaySpeX — Thu, 03 Jul 2025 11:43:41 GMT

Yes, BB from Sky is indeed thro' OR.

Now the BTw Availability Checker?

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 13:02:46 GMT

@Bluechiller Where it is available Sky use City Fibre for new customers thse days.

Seeing the results of yours and your neighbours results from the address checker of the BTW DSL checker should help explain what is happening - make sure you use the desktop, not mobile version, and include the whole table and the text below .

It may be your neighbours have direct access to the pole or underground feed for Openreach, but they await the landlords permission to feed the other flats. Or it is City Fibre proving the lines.

Re: Openreach fiber checker wrong

XRaySpeX — Thu, 03 Jul 2025 13:27:44 GMT

@Mustrum : CityFibre website doesn't list Sky as 1 of its ISPs.

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 13:31:12 GMT

Thank for you message I've checked with my neighbor and openreach installed hers and I've added a photo of what openreach did in my building

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 13:37:17 GMT

@Bluechiller your pics don't really help with your query..

Any progress with the BTW DSK check info?

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 14:17:46 GMT

No luck so far just been speaking to a openreach engineer who's on my estate and I showed him the box and work that's been done and told me it's for full fiber

Re: Openreach fiber checker wrong

XRaySpeX — Thu, 03 Jul 2025 15:43:03 GMT

Enough with these pix! It's not helping you. Let's have the BTw Availability Checker for you & 1 of your neighbours.

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 16:31:44 GMT

I did that put my phone number in and it said no data available I think it's because I switched from bt to ee

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 16:37:00 GMT

@Bluechiller you can use the address checker, enter your postcode, then pick your address from the drop down.

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 16:47:08 GMT

Done all for that and check my neighbors address and other on my estate who lives in flats there's a lot who do have full fiber and some like me saying not available yet

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 16:53:41 GMT

thats all very well and good, but the real info is in the detail, so if you don't want to share there is not a lot we can do to help.

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 17:40:31 GMT

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 17:41:37 GMT

this is what I'm on about

Re: Openreach fiber checker wrong

XRaySpeX — Thu, 03 Jul 2025 17:52:52 GMT

That's the OR Checker. All it tells you is whether or not you can get Full Fibre but it doesn't tell you why not.

We've been constantly asking you to run the BTw Availability Check for those 2 addresses because it should give you the reasons why you can't get Full Fibre. Please do so at once.

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 17:53:11 GMT

@Bluechiller that is not a BTW DSL check pic.

This one is not mine, but to show what we are looking for. Make sure you do not show your phone/address, use the desktop version - not mobileand include the whole table and text below.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Openreach fiber checker wrong

Bluechiller — Thu, 03 Jul 2025 18:19:24 GMT

Thank you for that but I don't understand what it's saying

Re: Openreach fiber checker wrong

Mustrum — Thu, 03 Jul 2025 18:37:20 GMT

@Bluechiller can you add in some info re the pics you posted?

Were the Openreach ones both your neighbours or was one yours?

Is the BTW DSL check from your property?

And where do you see that OR is waiting your landlord?