https://community.ee.co.uk/t5/Broadband-Landline/Stuck-with-an-open-broadband-order/m-p/1545253#M122685 <P>A Close Order can take some time to clear.</P> <P>Why on earth did you cancel your BB order just cuz the eng date did not suit you? You could have just called CS to reschedule it.</P> Tue, 01 Jul 2025 20:29:41 GMT XRaySpeX 2025-07-01T20:29:41Z https://community.ee.co.uk/t5/Broadband-Landline/Stuck-with-an-open-broadband-order/m-p/1545249#M122684 <P>Can anyone help I ordered EE HBB two weeks ago but cancelled it the following day as I had to change the engineer date however it's still showing as an open order on the app and will not let me place a new order as it already thinks I have HBB. I've called up a few times and been advised the open order would be closed down in two days but it hasn't happened&nbsp;</P> Tue, 01 Jul 2025 20:15:24 GMT https://community.ee.co.uk/t5/Broadband-Landline/Stuck-with-an-open-broadband-order/m-p/1545249#M122684 Profile closed 2025-07-01T20:15:24Z https://community.ee.co.uk/t5/Broadband-Landline/Stuck-with-an-open-broadband-order/m-p/1545253#M122685 <P>A Close Order can take some time to clear.</P> <P>Why on earth did you cancel your BB order just cuz the eng date did not suit you? You could have just called CS to reschedule it.</P> Tue, 01 Jul 2025 20:29:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Stuck-with-an-open-broadband-order/m-p/1545253#M122685 XRaySpeX 2025-07-01T20:29:41Z