topic Re: EE WiFi Pro Extender mis-reporting ethernet speeds in Broadband & Landline

EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sat, 28 Jun 2025 16:04:19 GMT

After going round the houses quite a few times, I finally spoke to a chap in Belfast who logged into the router and extender to see what was going on.

He could see that the extender was reporting a 2.5 Gbps speed, whereas the admin portal on the hub was reporting 1000 Mbps.

Now that little conundrum has been solved I can work on expanding the network of extenders.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

Northerner — Sat, 28 Jun 2025 17:19:37 GMT

Hi @GDog3

1000Mbs (1Gb) is the ethernet port speed limit which in theory is available on demand , not what your extender can provided which will be limited to the WiFi speed available but if connected to ethernet will not be more than 1Gb.

Thanks

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sat, 28 Jun 2025 17:17:08 GMT

Eh?

What disk? I don't have a disk...

Please read again.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

Northerner — Sat, 28 Jun 2025 17:19:11 GMT

*extender.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sat, 28 Jun 2025 17:43:11 GMT

???

Sent from my iPhone

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sat, 28 Jun 2025 18:03:40 GMT

Yeah…. And the *extender* port speeds are 2.5 Gbps

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

XRaySpeX — Sat, 28 Jun 2025 18:32:02 GMT

Those are only the link speeds of the individual links. Overall the bottleneck will be the slowest speed in the circuit. Sounds as tho' you have a 1 Gig ONT.

What is the name of the EE BB plan are you on including its speed?

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sat, 28 Jun 2025 19:22:45 GMT

a) I have a 2.5 ont

b) I have 1.6 Gbps FFTP

Please read my post again.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

Mustrum — Sat, 28 Jun 2025 19:52:23 GMT

@GDog3 perhaps another firmware upgrade to correct the status is in development!!

Am surprised no one else has not reported the issue.

Does make me wonder what tech support are able to see that uers can't - does not make much sense to have two lots of info.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

JimM11 — Sat, 28 Jun 2025 21:40:34 GMT

@Mustrum Bob Pullen reported that FW 1000Mbps extender way back yonks ago, i am going to say at least 8 months, not even going to look for that stupid post!

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sun, 29 Jun 2025 05:13:09 GMT

I agree, and it's not helpful as a lot of time was wasted by me and tech support.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

JimM11 — Sun, 29 Jun 2025 08:44:36 GMT

@GDog3 Thought it was longer ago but seems that Jan was the time, linked the post below and there was another somewhere where Bob i was sure he said had informed EE, but not going to swear 100% on that one! The information on the Forum is just so hard to get the precise needed back!

Useless pro products - Page 4 - The EE Community

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sun, 29 Jun 2025 09:34:01 GMT

Many thanks Jim

It seems that the Guides at EE are unaware of this issue. I'll try and get it highlighted. Not holding my breath 😁

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

JimM11 — Sun, 29 Jun 2025 09:35:26 GMT

@GDog3 Surprised they even know what day it is!

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Sun, 29 Jun 2025 09:45:11 GMT

LOL

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Mon, 30 Jun 2025 15:10:13 GMT

This is interesting...

Today I added a second extender to the first one via ethernet.

The FIRST one now shows 2.5 GbE and the SECOND one (new one) is reporting 1000 Mbps!

And the original one firmware version r2.64.6-R-1303886-PROD-1

New one r2.64.7-R-1303938-PROD-1

Then I had an idea - REMOVED one of the cables from the new one (which was connecting to a 1000 Mbps switch... and LO!

Now this one too is reporting 2.5 GbE

So it seems the firmware is reporting on only one of the ports - the slowest.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

JimM11 — Mon, 30 Jun 2025 15:42:53 GMT

@GDog3 Could also be that as there is not TWO Entries for the ports, it picks up the lowest value and display's that, wonder if you throw a 2.5Gb/s on each that it bumps it up to display the max, you sure are knocking them all off one by one! No doubt sometime the FW will get updated to the 2nd unit, so you need to catch it all before then if it is indeed FW orientated!

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

GDog3 — Mon, 30 Jun 2025 15:58:20 GMT

Yes indeed. I managed to feedback to EE - well, I think I did. I was a bit dismayed when, despite my clear email the Guide who called asked if I was using a Disk or an external relay... 🙄

She said she would pass it on.

I also said it seemed a bit odd that the only way of providing feedback was to raise a complaint.

The firmware ought to be able to be nuanced and show each port.

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

JimM11 — Mon, 30 Jun 2025 16:35:21 GMT

@GDog3 The suggestion will be filed in that special place, called who gives a !"£$.

There is one EE support who jumps in now and again last was the Lack of Ethernet connectivity and having to wait up to 30 seconds every time you connected to any port on the hub, not sure off the name, will have a search later!

Re: EE WiFi Pro Extender mis-reporting ethernet speeds

bobpullen — Wed, 02 Jul 2025 18:54:22 GMT

@GDog3 - have I understood this right..?

Connect an extender using wired backhaul
Hub Manager shows 2.5GbE
Connect a 1GbE device to the additional extender port
Hub Manager now shows 1GbE