topic Full Fibre Broadband NO connection in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1544671#M122561 <P>On Friday 27th of June 25 we were connected to FTTP with EE from BT. However the engineer was unable to get the connection to work at all. So we have been without internet access for two days.</P><P>We live on Anglesey, and are elderly, so we need a reliable connection.</P><P>Any ideas would be appreciated.</P> Sun, 29 Jun 2025 10:41:01 GMT Windswept 2025-06-29T10:41:01Z Full Fibre Broadband NO connection https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1544671#M122561 <P>On Friday 27th of June 25 we were connected to FTTP with EE from BT. However the engineer was unable to get the connection to work at all. So we have been without internet access for two days.</P><P>We live on Anglesey, and are elderly, so we need a reliable connection.</P><P>Any ideas would be appreciated.</P> Sun, 29 Jun 2025 10:41:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1544671#M122561 Windswept 2025-06-29T10:41:01Z Re: Full Fibre Broadband NO connection https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1544674#M122562 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4801579">@Windswept</a>&nbsp; &nbsp;have you spoken with customer services for an update?</P> <P>No one on here has account access, so will not know what has happened.</P> <P>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="Broadband_callUsOutOfHoursWrapper__79RIk"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text EE for a call back</H2> </DIV> <DIV> <P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> <P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> </DIV> <DIV>Charges may apply at your standard rate.</DIV> <DIV> <OL> <LI>We’ll run tests on your connection to find out what’s going on.</LI> <LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI> <LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI> </OL> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV> <P><STRONG>Opening hours:</STRONG></P> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="Accessibility_callUsOutOfHoursWrapper__e7vHt"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Support for Deaf and hard of hearing customers</H2> </DIV> <DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK app</A>.</P> <P>To call us through the Relay UK app or from a textphone, dial:</P> <P>18001 07953 966 150</P> </DIV> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Sign language services</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P> </DIV> </DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Sun, 29 Jun 2025 11:04:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1544674#M122562 Mustrum 2025-06-29T11:04:43Z Re: Full Fibre Broadband NO connection https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1545953#M122905 <P>Hi Mustrum,</P><P>Thank you for your reply, it has been fixed now, and I have to say it’s great!</P><P>Best Regards,</P><P>Windswept.</P> Fri, 04 Jul 2025 12:46:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1545953#M122905 Windswept 2025-07-04T12:46:19Z Re: Full Fibre Broadband NO connection https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1545954#M122906 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4801579">@Windswept</a>&nbsp; &nbsp;that is good to hear, I am glad it is worky, thanks for letting us know.</P> Fri, 04 Jul 2025 12:50:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-Broadband-NO-connection/m-p/1545954#M122906 Mustrum 2025-07-04T12:50:01Z