topic Re: EE Smart Hybrid Connect. 4g Signal gone from excellent to poor in Broadband & Landline

EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

Barmy — Sat, 28 Jun 2025 13:44:17 GMT

I have had my EE Broadband set up for over two months now. I have a Smart Hybrid Connect which when set up had 3 bars showing for the 4g signal. This was the case until just over a week ago, since then I have had two bars illuminated (OK), one bar illuminated and they have also flashed red a number of times. At present one bar is illuminated and has been for two days. The EE app used to tell me the unit was in a perfect spot, it now tells me I should think about moving it. It hasn't been moved since I got it and there have been no other changes. I cannot find out if there is a problem with the local 4g signal.

Any info or advice will be appreciated.

Re: EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

JimM11 — Sat, 28 Jun 2025 21:47:20 GMT

@Barmy The only advice is move the Hybrid and see, it's one off those, or pull the wan off let the hybrid take over and see what you get!

Re: EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

Michael_D — Sun, 29 Jun 2025 07:51:59 GMT

Hi @Barmy

Thanks for coming to the community.

You can check for any current network problems in the area on our network checker. Once you've put your post code in, you'll see the expected coverage to start with, then below that a box saying if there is a current problem in the area or if it is as expected.

If there is nothing showing, and you do try to move the device and that doesn't help, there is also an option to report a problem on the checker.

Michael

Re: EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

Barmy — Sun, 29 Jun 2025 07:56:24 GMT

Thanks Michael, there is indeed a note that there is a problem in my area. I guess I'll give it a few days before trying to move a unit that was receiving full signal until a few days ago.

Re: EE Smart Hybrid Connect. 4g Signal gone from excellent to poor

Michael_D — Sun, 29 Jun 2025 07:59:44 GMT

Thanks for the update @Barmy.

If you wanted to get updates on the work and when it is likely to be finished, you can click on the Find out more section, login to your EE account and follow the steps there.

Hopefully it isn't too long before it is back to normal.

Michael