topic Broadband cutting out high wycombe in Broadband & Landline

Broadband cutting out high wycombe

Luna-moon — Sat, 28 Jun 2025 01:02:51 GMT

Hi, the last week or so at around 10 pm ish the broadband cuts out continuously I'm having to continuously reset the router which does nothing I've even left it of for half hour and still nothing, all cables are find it comes and goes every few minutes I have a samsung tv that works on WiFi so I can't even watch anything properly even my mobile only shows 4g compared the 5 g and its still very weak. I've tried to check coverage and its saying its fine so any ideas would be help full I've tried every thing the website had said to do

Re: Broadband cutting out high wycombe

XRaySpeX — Sat, 28 Jun 2025 03:35:45 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband cutting out high wycombe

Mustrum — Sat, 28 Jun 2025 08:48:16 GMT

@Luna-moon have you been in contact with customer services to get the fault looked at?

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Re: Broadband cutting out high wycombe

Luna-moon — Sat, 28 Jun 2025 14:01:47 GMT

We have we are trying again it seems to be from about 9-10pm ish. And the odd time through out the day so I don't know if it's because any works being done ect

Re: Broadband cutting out high wycombe

Rach_H — Sun, 29 Jun 2025 07:50:37 GMT

Hi @Luna-moon,

Welcome to the Community!

What did our team advise the last time you reached out to them regarding this?

Rach

Re: Broadband cutting out high wycombe

Luna-moon — Sun, 29 Jun 2025 20:15:08 GMT

Hi they did say they would do some tests weather it's been done or not I don't know, so far today it's been okay but it may go again I'll keep trying and see if anything morels been done 🙂

Re: Broadband cutting out high wycombe

Christopher_G — Mon, 30 Jun 2025 07:37:13 GMT

Fingers crossed, @Luna-moon. Let us know how you get on.

Chris