topic Re: Refund in Broadband & Landline

Refund

Gemmaripley — Fri, 27 Jun 2025 10:20:32 GMT

Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days this was over 2 weeks ago and I have not received anything ? Can you help

Re: Refund

XRaySpeX — Fri, 27 Jun 2025 10:29:11 GMT

No, you'll need to call CS & chase it.

Re: Refund

Leanne_T — Fri, 27 Jun 2025 12:11:15 GMT

Hi @Gemmaripley

Thanks for coming to the community.

Have you received the final bill? If so did this show a credit amount that would be refunded back to you?

Also, just to check, did you cancel the direct debit or leave this open for the refund?

Speak to you soon 🙂

Leanne.

Re: Refund

Gemmaripley — Fri, 27 Jun 2025 15:22:22 GMT

Hi Leanne

yes I received my final bill on 14th June with the amount that was going to be refunded in 10 days this hasn’t happened and I didn’t cancel my direct debit

many thanks

Gemma

Re: Refund

Peter_W — Fri, 27 Jun 2025 16:30:24 GMT

Thanks for confirming those details @Gemmaripley.

I believe it's up to 10 working days we would recommend for a refund, so fingers crossed you should see something by Monday.

So we can be absolutely sure on what's happening though, it could definitely be worth giving our team a call like @XRaySpeX mentioned.

They'll be able to get your account details brought up at our end and say for sure what's happening.

Peter