topic Re: Mailing shot says I can get full fibre but website and sales team say I can’t in Broadband & Landline

Mailing shot says I can get full fibre but website and sales team say I can’t

Nickallan — Thu, 26 Jun 2025 16:35:51 GMT

Hi,

I have had two mailing shots now saying that I should be able to get full fibre to my house (open reach website also says so), but when I check the web site or contact the sales agents they can only offer me part fibre. Does anyone have any idea of whether EE will be able to free me full fibre at some point or is their marketing department just not linked in with what EE can actually deliver?

thanks

Nick

Re: Mailing shot says I can get full fibre but website and sales team say I can’t

XRaySpeX — Thu, 26 Jun 2025 16:42:10 GMT

Mailing shots from whom?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Mailing shot says I can get full fibre but website and sales team say I can’t

Nickallan — Thu, 26 Jun 2025 16:54:13 GMT

Hi,

Mailshot from EE

Re: Mailing shot says I can get full fibre but website and sales team say I can’t

XRaySpeX — Thu, 26 Jun 2025 17:00:51 GMT

Looks like a blind mailshot by EE.

OR may have laid the infrastructure for Full Fibre in your area but it hasn't yet been made available to ISPs to sell. Keep an eye on that BTw Availability Checker & watch out for "WBC FTTP" appearing as a product.