topic Re: Wifi not working in Broadband & Landline

Wifi not working

FazTastic2 — Tue, 24 Jun 2025 22:23:08 GMT

From the recent transition from BT to EE I am getting constant wifi issues, and it’s frustrating. I have had an engineer come out and install a new modem, however this did not rectify the issue that I am having.

As a paying customer, I expect a reliable service and prompt resolution of any issues. I kindly request the following:

Immediate investigation and resolution of the broadband issue.
A clear explanation of the cause of the problem.
Compensation for the period during which I have not received the service I’m paying for.

If this issue is not resolved promptly, I will have no choice but to consider alternative providers and escalate this matter to the relevant ombudsman or consumer protection.
I look forward to your reply.

Re: Wifi not working

Mustrum — Tue, 24 Jun 2025 22:38:16 GMT

@FazTastic2 this is not customer services so you are not going to get answers for your questions here.

No one on here has account access, so have no idea who you are or what problems you are having.

Hopefully as a paying customer you are able to provide customer services a lot more detail on the issues you are having.

Compensation is paid when appropriate if and when issues are resolved.

Click on this link to contact customer services. https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: Wifi not working

Daz_01 — Wed, 25 Jun 2025 00:53:54 GMT

I've had a similar problem so I wrote a complaint and they sent out another engineer and he found the problem was outside not inside it's a bit long but it may help in the long run

https://ee.co.uk/help/contact-ee/complaint/complaint-form

Re: Wifi not working

Christopher_G — Wed, 25 Jun 2025 08:03:40 GMT

Hi @FazTastic2

Welcome to the community.

I'm sorry to hear that you're having some problems with your service. As @Mustrum explained, we don't have account access here in the community. It's a peer to peer forum where users come to help each other.

I recommend following the advice above in contacting our Technical Support team to get answers to your questions. If you would like to make a complaint, please follow the link that @Daz_01 posted and a dedicated team will look into it and contact you to discuss further.

Please keep us updated with what happens.

Chris

Re: Wifi not working

Daz_01 — Fri, 27 Jun 2025 09:10:50 GMT

New update open reach came yesterday and tested everything at my house i should be getting 71mbs but that stops at my router so he has put a request for a new one . I'm now waiting for the call from ee to see what they have to say about this

Re: Wifi not working

Peter_W — Fri, 27 Jun 2025 11:23:42 GMT

Thanks for the update here @Daz_01.

Please keep us posted on how you get on 😊

Peter

Re: Wifi not working

Daz_01 — Sat, 12 Jul 2025 19:12:47 GMT

Sorry for the late update all lines was tested and it turned out to be the router so they sent out a new one and everything seems to be working fine now

Re: Wifi not working

Mustrum — Sat, 12 Jul 2025 19:17:32 GMT

@Daz_01 thanks for coming back and letting us know, it is good to hear.