topic Re: Security Camera not connecting in Broadband & Landline

Security Camera not connecting

Aitchtee — Tue, 24 Jun 2025 12:50:22 GMT

I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have been in touch with Technical department as it will not now connect. As the camera was not connecting it was sent back (thinking it was faulty, but still under warranty) to EUFY and a replacement was sent. Still unable to connect. Technical department took me to Router Hub page and set up a new dedicated channel on 2.4.

On the 'manage your hub' page is the following

WIRELESS: (Network Name showing) 2.4GHz and 5GHz both ON. Smart channel 1, 100 respectively. WPA3 on both

On dedicated Channel: New Network Name showing) 2.4GHz ON: 5GHz OFF. Smart CHANNEL 1, WPA2.

Still cannot get it to connect! Any suggestions as to what do I do next. Thanks. Aitchtee

Re: Security Camera not connecting

Lesley_W — Tue, 24 Jun 2025 16:22:12 GMT

Hi @Aitchtee

Welcome to our community.

I'm sorry to hear your trouble connecting your camera up. What did the technical team say the next steps were?

Lesley

Re: Security Camera not connecting

Aitchtee — Tue, 24 Jun 2025 17:26:23 GMT

Hello,

Thanks for the response.

I had a long and detailed conversation with the Tech. Dept. which resulted in having a 'dedicated channel' -set up for 2.4GHz which would hopefully solve the problem. Details are in my original post etc. It did not solve the problem, and I still had difficulty in connecting the camera. I subsequently spoke to EUFY, and I therefore had the camera replaced under the warranty. I have not spoken to Tech Dept. as it is only on the weekend the new camera was received, and after the required 8-hour charge, it is only today I gave tried to connect so I haven't spoken to Tech Dept as of yet.

I have since tried again and again to connect the camera but to no avail. All setting etc have been checked. I' tried to see if there were similar problems and those I have found have mentioned that the dedicated channel should have WPA2, which it does.

The camera worked satisfactorily on my previous ISP (BT) and worked on EE up until three weeks ago. All other services in my house are OK and unaffected by any changes, so TV, Broadband Telephone and mobile are OK

Thanks

Aitchtee

Re: Security Camera not connecting

Chris_B — Tue, 24 Jun 2025 17:45:19 GMT

@Aitchtee You are using the 2.4Ghz on your phone/tablet from the router when you try and set this up ? You might need to temporarily switch off 5 GHz on the router via admin.
Also manually typing in the WiFi password and not copy and paste it.

Only one or two eufy devices support 5Ghz and the s340 doesn’t. All my eufy devices connected to my smart hub and now to my smart hub plus.

Re: Security Camera not connecting

Aitchtee — Wed, 25 Jun 2025 07:11:34 GMT

Current situation is;

Phone on dedicated 2.4GHz,

Password has been typed in

Camera is "2.4GHz. (Not a 5GHz. Camera)

Have opened the HUB Manager to disable 5GHz on MAIN channels but presented with a warning dialog box regarding the possibility of losing access to HUB Manager. That's taking me into (for my knowledge) an unknown area so uncertain about proceeding. Any further thoughts as to situation.

Thanks

Re: Security Camera not connecting

Ewan15 — Wed, 25 Jun 2025 07:42:44 GMT

@Aitchtee I had a similar issue with my Octopus Mini Hub. Turns out that some of the newer 2.4Ghz channels that modern routers can access are not accessible by all devices that connect on 2.4Ghz.

What I had to do was switch on the Compatible WIFI on the router and set it to run on 2.4Ghz using WPA - Personal as the security and I was then able to connect to my Mini hub.

If you can connect to your security camera when you are away from home (As I can to mine) this will work for you, otherwise you will need a device on the same network as your camera.

Hope this helps

Re: Security Camera not connecting

Aitchtee — Wed, 25 Jun 2025 08:26:44 GMT

Thanks for that.

As it happens I have done this already as you describe but still having problems. I don't have the mini-hub.

Thanks

Re: Security Camera not connecting

Chris_B — Wed, 25 Jun 2025 12:19:10 GMT

@Aitchtee if it’s saying that then your device your using to do this is connected to 5Ghz you will then connect to 2.4Ghz and you can still access hub admin via 2.4Ghz. I had to do this with one of my older eufy devices when I reset it once.

Re: Security Camera not connecting

Aitchtee — Thu, 26 Jun 2025 16:49:10 GMT

Thanks for the info. I'll give it a try but away for a few days so won't have opportunity to try until next week.

Many thanks

Re: Security Camera not connecting

Aitchtee — Sun, 29 Jun 2025 10:18:09 GMT

Have had a busy couple of days trying to remedy the situation. Spoken to tech dept to enable router reset etc. All systems are ok, but cannot get the camera to connect. Tried a '2.4GHz channel only' on the router but no joy. The original camera did, so at a loss as to why I'm having a difficulty.

Spoken to EUFY so camera now being returned and a refund.

Thanks to all for the suggestions.

Re: Security Camera not connecting

Gazza785 — Fri, 05 Dec 2025 09:27:30 GMT

Hi All.

Regarding your outdoor security camera. I have had exactly the same problem since receiving my new digital router from EE. All other devices in the home have connected less the camera. I have also disconnected the 5 GHz and enabled the 2.4Hz. The channel is channel 1 and have contacted EE support many times, but have been told to contact the cameras support. I have since bought a new security camera and to no avail. However. I replugged the old router in and it worked perfectly. I have given up.

Re: Security Camera not connecting

XRaySpeX — Fri, 05 Dec 2025 10:08:19 GMT

@Gazza785 : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

Re: Security Camera not connecting

Gazza785 — Fri, 05 Dec 2025 12:44:08 GMT

Bingo. Sorted.
I went into my router's admin panel. I created a separate SSID and
Password. I then logged in and started the outdoor camera setup process
selecting the new SSID and password and all now fine. But taken a week.
Thanks anyway.

Re: Security Camera not connecting

JimM11 — Fri, 05 Dec 2025 12:30:18 GMT

@Gazza785 Silly, have asked the MOD to get rid off your e-mail address!

Re: Security Camera not connecting

Gazza785 — Fri, 05 Dec 2025 12:37:57 GMT

Cheers

Re: Security Camera not connecting

XRaySpeX — Fri, 05 Dec 2025 13:16:48 GMT

@Gazza785 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.