topic Re: Eero Pro 6E in Broadband & Landline

Eero Pro 6E

RobBark — Tue, 11 Jun 2024 11:41:46 GMT

Anyone know if I can use the Eero Pro 6E directly into the ONT and authenticate with PPOE? Would like to take the SHplus out of the equation and just use the Eero Pro as the sole router.

Cheers

Re: Eero Pro 6E

XRaySpeX — Tue, 11 Jun 2024 11:53:13 GMT

You would need to set the EE BB PPPoE Username/pwd which is the same as BT's: bthomehub@btbroadband.com /BT or blank

Re: Eero Pro 6E

RobBark — Tue, 11 Jun 2024 11:54:16 GMT

Perfect... thats what I was thinking when reading the setup on Eero but didnt know if EE's was same as BT's as it listed both.

Re: Eero Pro 6E

XRaySpeX — Tue, 11 Jun 2024 11:57:48 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Eero Pro 6E

TWHH — Tue, 24 Jun 2025 15:50:48 GMT

I'm just in the process of switching to EE. Is there any other data/credentials that I need for me to be able to use just my Eero, and not clutter my desk with multiple routers?

My PPPoE set up in the Eero app is like this:

but there is a greyed out option for a password. Will I need to get one from EE?

Thanks

Re: Eero Pro 6E

XRaySpeX — Tue, 24 Jun 2025 15:55:23 GMT

@TWHH : In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Re: Eero Pro 6E

TWHH — Tue, 24 Jun 2025 15:59:56 GMT

Many thanks. Just one more BB contract to go and the Eero's will have paid for themselves (vs the added cost of an ISP's mesh offering)

Re: Eero Pro 6E

XRaySpeX — Tue, 24 Jun 2025 16:08:19 GMT

@TWHH : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Eero Pro 6E

TWHH — Fri, 25 Jul 2025 10:17:47 GMT

Switch over happened today. ISP connection working fine with the EE router, but can't get Eero working. I've set up as per instructions above but it just ain't connecting. Have tried toggling on Uplink VLAN and adding 101 as the value but the Eero app isn't applying the settings.

Have switched everything off an on again, but still experiencing same issue.

Is there something else I need to do?

Thanks

Re: Eero Pro 6E

TWHH — Fri, 25 Jul 2025 12:01:30 GMT

have tried calling EE but their call centre is somewhat mashed up (due to recent network outages?). I call and the line is silent, then about 1 minute later the telephone tree starts, with 30-60 gaps in between each question and keypad answer. As I get to the point where they are going to connect me to a person I get told that no one can help me and they cut me off.

Here are my setting in the eero app:

Re: Eero Pro 6E

TWHH — Fri, 25 Jul 2025 13:05:29 GMT

Sorted it - needed to reconfigure the settings on the Eero while it was connected via Ethernet to the EE hub with it's (the EE Hub's) wifi turned off.

Annoyingly none of the guides mention that.