topic Re: Broadband still down in Broadband & Landline

Broadband still down

Eeisbad21 — Sun, 22 Jun 2025 09:42:11 GMT

1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual

Re: Broadband still down

XRaySpeX — Sun, 22 Jun 2025 09:49:49 GMT

You will be entitled to Automatic Compensation when it does get fixed.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband still down

Mustrum — Sun, 22 Jun 2025 10:20:27 GMT

@Eeisbad21 this is not customer services and no one on here has account access so cannot tell you anything about your issue.

If you give customer services a call, they should be able to tell you what is due to happen next.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

Re: Broadband still down

Eeisbad21 — Sun, 22 Jun 2025 10:34:17 GMT

Fibre Max Broadband 100 without landline. Don't know how to find the speeds when I can't connect

Re: Broadband still down

Eeisbad21 — Sun, 22 Jun 2025 10:46:17 GMT

Offices are shut yet it says open Sunday.

I'm putting this here so people know how bad ee is expecially when you've been on at them all week and not one person can say anything

Re: Broadband still down

Michael_D — Sun, 22 Jun 2025 12:54:55 GMT

Our teams are available until 8pm today @Eeisbad21.

Which number were you calling?

Have you tried the text option in the information that @Mustrum included above? That would arrange a call back from our team.

Michael

Re: Broadband still down

XRaySpeX — Sun, 22 Jun 2025 13:02:30 GMT

I asked for the speed of the plan as sold, not the actual speed you are getting. You are on a G.Fast connection & that '100', indicating 100 Meg, is the average speed of that product over all users but would probably deliver up to 165 Meg.

That router is the EE Smart Router, the only EE router that will handle G.Fast.