topic WiFi not working in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542804#M122120 Sat, 21 Jun 2025 21:55:53 GMT mrvandijk 2025-06-21T21:55:53Z WiFi not working https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542804#M122120 Sat, 21 Jun 2025 21:55:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542804#M122120 mrvandijk 2025-06-21T21:55:53Z Re: WiFi not working https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542805#M122121 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4802705">@mrvandijk</a>&nbsp;Much like your post unless you just forgot to add anything more!</P> Sat, 21 Jun 2025 21:57:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542805#M122121 JimM11 2025-06-21T21:57:50Z Re: WiFi not working https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542810#M122122 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4802705">@mrvandijk</a>&nbsp; &nbsp; You could follow the guidance in the Help pages, but you would need to do so in the morning.</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your broadband and landline</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="Broadband_callUsOutOfHoursWrapper__79RIk"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text EE for a call back</H2> </DIV> <DIV> <P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> <P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P> </DIV> <DIV>Charges may apply at your standard rate.</DIV> <DIV> <OL> <LI>We’ll run tests on your connection to find out what’s going on.</LI> <LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI> <LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI> </OL> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV> <P><STRONG>Opening hours:</STRONG></P> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV class="CallUsInHours_callUsWrapper__xINA1"> <DIV> <P>Monday to Friday, 8am to 9pm</P> <P>Saturday and Sunday, 8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV>From your EE mobile</DIV> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE" aria-label="1 5 0">150</P> </DIV> <DIV>From any other phone</DIV> <P class="lc-Text lc-TextEE" aria-label="0 3 3 0 1 2 3 1 1 0 5">0330 123 1105</P> <DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="Accessibility_callUsOutOfHoursWrapper__e7vHt"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllL lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Support for Deaf and hard of hearing customers</H2> </DIV> <DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Text relay</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank">Relay UK app</A>.</P> <P>To call us through the Relay UK app or from a textphone, dial:</P> <P>18001 07953 966 150</P> </DIV> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeS lc-HeadingEE--fontDefault lc-HeadingEE--weightBold lc-HeadingEE--onWhiteSurface">Sign language services</H2> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="AccessibilityServicesInHours_textContainer__HVdPy"> <DIV> <P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P> </DIV> </DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--onWhiteBackground lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Sat, 21 Jun 2025 22:17:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/WiFi-not-working/m-p/1542810#M122122 Mustrum 2025-06-21T22:17:18Z