topic Re: EE Smart Hub SH32B in Broadband & Landline

EE Smart Hub SH32B

LowestoftBoy — Fri, 20 Jun 2025 11:48:24 GMT

Hello All

I recently came to the end of a BT contract and was effectively shunted on to an EE contract, which I was initially happy to do as I had the impression BT and EE were one and the same these days. However, the EE Smart Hub SH32B appears incompatible with my BT wifi extender disc. What are my options for a similar wifi extender that would be compatible with the EE router?

I have to say, I'm very disappointed in EE thus far. Their customer service appears nothing more than a trap to get me paying premium rate for calls and texts.

Re: EE Smart Hub SH32B

XRaySpeX — Fri, 20 Jun 2025 12:04:20 GMT

@LowestoftBoy : The black BT Complete WiFi discs don't work with the current EE Smart Hub Plus/Pro routers. It's only the white BT "High St." Whole Home discs that do.

You may order Smart WiFi and Smart WiFi Plus for £7 pm & get up to 3 Smart WiFi Plus extenders to cover the house.

Re: EE Smart Hub SH32B

LowestoftBoy — Fri, 20 Jun 2025 12:22:58 GMT

Thanks for the advice

Re: EE Smart Hub SH32B

XRaySpeX — Fri, 20 Jun 2025 12:24:13 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE Smart Hub SH32B

JimM11 — Fri, 20 Jun 2025 14:05:54 GMT

@LowestoftBoy And if you can and it works the text GUIDE to 66033, sit back and wait for the call back!

Re: EE Smart Hub SH32B

kernowman — Fri, 20 Jun 2025 17:21:53 GMT

Much of what you say above is how I moved from BT to EE - the same company - I felt the agent was suggesting that BT was to be re-badged completely to EE. Apparently, this is not the case. To be fair, had I known this, I would have remained with the BT package and just renewed the contract.

I do feel that I was 'hoodwinked' into accepting a new contract.

Re: EE Smart Hub SH32B

LowestoftBoy — Fri, 20 Jun 2025 18:07:32 GMT

Well, I've bitten the bullet and spent £73 for a compatible EE extender from Amazon. Not at all happy about this. I'd have thought BT and EE would've been running cross-compatible kit if they'd planned to push their customers from BT to EE. It is not only wasting my time and money, but unnecessary electrical waste generated. My BT hub is less than two years old.

By the way, the EE hub appears to have a range of approx 8 metres. Poor.

Re: EE Smart Hub SH32B

JimM11 — Fri, 20 Jun 2025 19:51:10 GMT

@kernowman Couple off years and you can go back to the company that you came from!

Re: EE Smart Hub SH32B

JimM11 — Fri, 20 Jun 2025 19:49:00 GMT

@LowestoftBoy If you say what you are getting then may have an idea, few dotted about posting's if you wish to check that way also!. Should have just put the BT hub back on if it had the requirements to cover all, and sent the EE back to them!

Range is about normal for that poor hub, and at least you will have a good idea where to place your new extender!