topic Re: How does EE suck so bad when BT was great....? in Broadband & Landline

How does EE suck so bad when BT was great....?

bigsteve47 — Mon, 20 Jan 2025 18:10:11 GMT

How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts.

Now we are cutting out at least once a day and it is becoming infuriating because they are using BT's line so it is an issue with their router / hardware. We swapped over in November from BT's hardware and ever since then it has been a disaster...so how can a company completely ruin a service with crappy hardware? We are definitely switching provider when our contract is up because this is similar to early 2000's internet in terms of reliability.

Re: How does EE suck so bad when BT was great....?

JimM11 — Mon, 20 Jan 2025 18:13:39 GMT

@bigsteve47 What EE Router do you have?

Re: How does EE suck so bad when BT was great....?

Northerner — Mon, 20 Jan 2025 18:19:39 GMT

Hi @bigsteve47

You have answered your own question. Complaining about the FREE router then buy your own like many other people.

Investing in quality router will last you years and provide more flexibility when expanding your home network.

Thanks

Re: How does EE suck so bad when BT was great....?

XRaySpeX — Mon, 20 Jan 2025 18:26:20 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Mon, 20 Jan 2025 18:38:18 GMT

smart hub sh32b model F5394-P..surely they should've given me the smart hub pro in nov 24?

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Mon, 20 Jan 2025 18:39:54 GMT

Huh? So you think it is acceptable to have 3 dropouts an hour on full fibre internet @ 100 quid a month because the hardware they give out is "free"? Not sure how liquified your brain is but this is one of the stupidest things i've read in a while. The entire point here was BT's smart hub was great and also "free" versus a piece of junk that drops out every hour.

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Mon, 20 Jan 2025 18:40:44 GMT

Full fibre..I am getting 900 down and 100 up. smart hub sh32b model F5394-P

Re: How does EE suck so bad when BT was great....?

JimM11 — Mon, 20 Jan 2025 18:43:11 GMT

@bigsteve47 No gives, the one you have is the free, the later cost's you £240...

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Mon, 20 Jan 2025 18:53:00 GMT

Fair enough..the WIFI 7 part on the smart hub pro is unappealing to me, I am currently using the Amazon Eero mesh network which is wifi 6, I just want my connection to be reliable and the regular smart hub router sucks....

Re: How does EE suck so bad when BT was great....?

XRaySpeX — Mon, 20 Jan 2025 18:54:24 GMT

No, you're not entitled to the SH Pro on the FF 900 plan. It'll be an extra £10 pm.

Re: How does EE suck so bad when BT was great....?

JimM11 — Mon, 20 Jan 2025 19:32:41 GMT

@bigsteve47 You must have a landline phone then or you would have ditched the EE Router.

Re: How does EE suck so bad when BT was great....?

Piper1862 — Mon, 20 Jan 2025 21:51:03 GMT

yes.. agree. with BT for years, odd issue. Immediately on EE problems.

Re: How does EE suck so bad when BT was great....?

Gonz2 — Wed, 29 Jan 2025 20:34:04 GMT

Concur - suffered with this over a year now - had the wifi 7 router and boosters, junk. purchased eero 6e, still have zoom drop out issues when two computers on zoom at the same time. Can't wait to end the contract. About to get a virgin line installed in the house as a second connection as can't put up with it any longer. Zoom blames EE, EE not interested. Posted repeatedly about this over last 12 months, everything else fine just the Zoom screw ups spoil everything.

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Wed, 29 Jan 2025 21:57:23 GMT

Are you using the smart hub pro or which router? I also have the eero pro (wifi 5 version)..one thing I personally overlooked was disabling wifi on my EE router once I had setup the network name and password I wanted and that seems to have solved some issues for me.

Re: How does EE suck so bad when BT was great....?

Gonz2 — Wed, 29 Jan 2025 22:10:00 GMT

Eero 6e direct into ONT box..does that make sense?

Re: How does EE suck so bad when BT was great....?

Piper1862 — Wed, 29 Jan 2025 23:02:48 GMT

I had the same problems with the EE kit.. hard wiring was all EE would suggest and customer service got quite grumpy when I said it was fine with BT!! I hard wired to the router and it didn't solve the problem!

I eventually bought a Deco X55 which has mainly sorted the problem.. zoom still struggles when I share a video but I can live without it.. )I did it all the time when in BT!! )

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Thu, 30 Jan 2025 21:11:47 GMT

I got the smart hub pro from 3bay in hopes it'd be better...first day seemed good, no dropouts no issues, felt like I was back using BT hardware..day two 9pm, internet down while several people watching tv, using computers etc..absolute disgrace

Re: How does EE suck so bad when BT was great....?

robh661 — Thu, 30 Jan 2025 21:39:00 GMT

Not quite the same problem, but I was with BT for years, made the switch last April and within 3 months a scammer had found what was my ex-directory number and started pestering me, and because of that he also found my O2 mobile number. As that was a backup number.
So EE systems aren’t very secure, to being hacked.

Re: How does EE suck so bad when BT was great....?

bigsteve47 — Thu, 30 Jan 2025 22:02:43 GMT

Forgot to add the hybrid connect.......set-up, marked as "ready" and good signal, did not kick in or work when the internet went down so another disaster by EE but unsurprising after spending half an hour reading this forum

Re: How does EE suck so bad when BT was great....?

Felix78 — Thu, 30 Jan 2025 22:13:32 GMT

Agreed, an absolute disgrace! Open fault ongoing since 16 December and assistance keep closing tickets and moving the fix date week after week.
Also no alternative provided such as the mini hub that BT used to send after 1 day!

cannot wait to change provider too