topic Re: Promised speeds not being met in Broadband & Landline

Promised speeds not being met

Daz_01 — Wed, 18 Jun 2025 12:56:57 GMT

I understand your concerns. My experience with the transition from BT to EE has been similarly disappointing. And now i am with them until like 2k26

Re: Promised speeds not being met

Chris_B — Wed, 18 Jun 2025 12:10:20 GMT

@Daz_01 And yet you don’t say exactly what the issue is ! Me too doesn’t really give any information.

Just like @Sammy128 hasn’t come back to answer @XRaySpeX reply in order to get help.

Re: Promised speeds not being met

Daz_01 — Wed, 18 Jun 2025 12:36:15 GMT

Speeds that was promised not being met ie 52 is minimum but getting between 12-32

Re: Promised speeds not being met

Daz_01 — Wed, 18 Jun 2025 12:37:55 GMT

I having my 2nd engineer out on Monday fingers crossed some improvements but I will not hold my breath

Re: Promised speeds not being met

XRaySpeX — Wed, 18 Jun 2025 12:44:31 GMT

@Daz_01 : Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Promised speeds not being met

Daz_01 — Wed, 18 Jun 2025 14:23:00 GMT

I've done a formal complaint just had someone from ee guild calling ring me about it so waiting for engineer on Monday and ee are calling me on the Tuesday to see how things are i will keep everyone posted

Re: Promised speeds not being met

Daz_01 — Tue, 24 Jun 2025 21:11:19 GMT

As it stands the 2nd engineer came in and found a fault outside my house and said he has reported and opensure will fix it. But according to the man who rang me said no report has been made so he and I are not happy with that outcome. He has made a appointment for opensure to come on Thursday not in 2 weeks like the engineer said fingers crossed it's sorted soon